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CRM Program Manager

Central Marketing, Marketing w San Francisco, CA

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.



We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role


We’re looking for a program manager to manage CRM initiatives for a cross-functional marketing team. You will be responsible for end-to-end execution on customer messages, from strategic planning stages through creative implementation and analysis, across Email, SMS/Push, In App and Web channels.


From design to data, strategy to development, you need to love to get into the weeds with problems to figure out how to break down barriers and drastically increase output. Documentation and creating fun, efficient, scalable systems are your thing. People love working with you because you make everyone’s life easier and always know the status of every project. Last but not least, you love marketing. You agree that marketing is how Uber tells its story and there is no better way to tell our story than through the lens of our millions of individual riders and drivers.


The right person will be comfortable in an "all hands on deck" environment, able to operate and coordinate across multiple teams, and can thrive in a startup culture. This role is all about ensuring the executional success of our marketing campaigns, enabling the marketing team to grow the business as quickly as possible. If you are ready to work in a high-performance culture and take marketing to the next level, come join our team.

What You’ll Do
  • Work cross-functionally with CRM team, design, product, engineering, operations, and marketing to ensure that high-performing, on-brand CRM initiatives are being rolled out in record time.
  • Estimate work efforts, define milestones and manage resources accordingly. Track progress, understand dependencies, and communicate status to upper management and project stakeholders.
  • Establish world-class workflows and continuously test and measure improvements.
  • Proactively work to remove obstacles and enable forward momentum and progress. Manage issue escalations and provide support to teams balancing competing priorities.
  • Ability to balance team expectations, business needs, and resources to ensure correct prioritization of cross-functional work as a project evolves.
  • Ensure a rapid pace of testing, and that learnings are documented, shared, and rolled out.
  • Ensure campaigns are properly localized with approved messaging.
  • Be the CRM Program Management team’s resource and capacity planning scrum-master


What You’ll Need
  • 4 Minimum Years of Experience with CRM


About the Team

We are the grand communicators within a cross-functional team. We orchestrate and drive marketing programs forward, ensuring quality delivery that is on budget and timely through program management best practices. We are experts in solving problems, recommending trade-offs, creating efficiencies and on the spot solutions, as well as mitigating risk. Learnings are communicated and utilized.

Zobacz naszą politykę prywatności kandydata

W Uber nie tylko akceptujemy różnice, ale je celebrujemy, wspieramy i wierzymy, że dzięki różnicom nasi pracownicy dużo zyskują; to właśnie różnice pozwalają udoskonalać produkty i społeczność. Z dumą informujemy, że zapewniamy równe warunki pracy każdemu. Gwarantujemy takie same warunki pracy bez względu na rasę, kolor skóry, pochodzenie, wyznanie, płeć, orientację seksualną, wiek, narodowość, stan cywilny, niepełnosprawność, identyfikację płciową.