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Global Social Community Engagement Manager, Uber Eats

Central Marketing, Marketing w New York, NY

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About Uber Eats

Uber Eats is the food delivery platform developed by Uber. We use Uber’s world-class technology to change the way people experience food delivery. With Uber speed, professional delivery partners, partnerships with the world’s best-loved restaurants, we are bringing convenience and happiness to people one meal at a time.

 

About the role

This role will report to the global social lead and will be responsible for building the Uber Eats community engagement strategy across Global social media channels. Fostering this 2-way communication will include strategies to respond to positive inbound, and insert the brand into cultural conversation. You will the link between our outbound content strategy and building our brand voice through engaging with our ever-growing fan base. Identifying engagement opportunities to foster positive brand sentiment will require collaboration with cross-functional customer support, business development, legal, comms/PR and marketing teams.

 

We are looking for a highly tactical individual who is eager to think strategically, stretch their community engagement muscle and be part of building a truly spectacular social presence. From tapping into the latest social media trend to innovating how we engage our community, this person will have their finger on the pulse of all things social media—a true trailblazer.

 

 

Responsibilities:

  • Partner with brand marketing to become a master of the Uber Eats voice, developing strategies to engage with social audiences in real-time to ensure a best-in-class experience tailored by social platform
  • You will gather and manage needs from our global stakeholders to ensure the proper support, striving for scalable and effective & localized interactions
  • Proactively and reactively identify a framework for social engagement surprise and delight
  • Serve as our eyes and ears in social, and the voice of our consumers, elevating notable mentions and trends to teams across the organization.
  • Collaborate closely with Social Customer Service to ensure globally aligned processes, tools
  • Measure and report the impact of social community engagements against brand, sentiment and business KPIs, for both new and existing audiences
  • Experience recruiting, managing and developing best-in-class talent and building high-performing, collaborative teams in a high growth environment.

 

Requirements:

The ideal candidate for this role should have:

  • 7 – 9 years in social media or community management experience.
  • Past experience with a Global Brands working across multiple regions
  • Deep understanding of social media platforms and management tools.
  • Exceptional writing skills with strong attention to detail, grammar, and tone.
  • Experience working cross-functionally with an array of internal teams and agencies.
  • Customer support and response monitoring experience
  • High-energy and motivation driven; a natural team leader
  • Strong analytical skills with the ability to promptly establish priorities and communicate expectations
  • Experience recruiting, managing and developing best-in-class talent and building high-performing, collaborative teams in a high growth environment.

 

Preferred Qualifications:

  • Lover of great food and culinary cultures
  • An elevated sense of humor, writing skills infused with wit and charm.
  • Experience with Sprinklr, Brandwatch, Tweet Deck, Opal or similar tools.
  • Agile, with the ability to excel in a fast-paced environment.
  • Short-form copywriting experience.

Zobacz naszą politykę prywatności kandydata

W Uber nie tylko akceptujemy różnice, ale je celebrujemy, wspieramy i wierzymy, że dzięki różnicom nasi pracownicy dużo zyskują; to właśnie różnice pozwalają udoskonalać produkty i społeczność. Z dumą informujemy, że zapewniamy równe warunki pracy każdemu. Gwarantujemy takie same warunki pracy bez względu na rasę, kolor skóry, pochodzenie, wyznanie, płeć, orientację seksualną, wiek, narodowość, stan cywilny, niepełnosprawność, identyfikację płciową.