We are responsible for building our customer service network. We strive towards developing a world-class support organization that scales effectively, is reliable and consistent, and provides unmatched service to our Uber community.
Inside Community Operations
David Getachew-Smith joined Uber to make a difference
Seeing Uber provide economic opportunity in his local Atlanta community, David joined in 2014 with a drive to be part of this new business and have a positive impact on his hometown.
How Analiza Romero leans into internal mobility
Analiza's advice for anyone looking to join Uber? “Do it. The impact we have on the world is incredible and you get to see it in the work that you do.”
Getting in the driver’s seat of my career
Tresnae Ramsey, a Program Leader in CommOps, shares her growth story and how she's empowered to get in the driver’s seat.
Driving internal mobility across Community Operations
We chatted with Tomasz Krawczyk, who leads our US&C Community Operations team, about how he drives a culture of internal mobility, on-the-job growth, and inclusion across the team.
Explore our Community Operations teams
- Centers of Excellence
Uber Centers of Excellence (COEs) are contact management centers dedicated to providing world-class customer support to riders and drivers 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth.
Uber Greenlight locations help new drivers get on the road for the first time, build engagement with the platform over time, and serve as a logistics hub for drivers in their city. We look to our in-person support representatives, or Uber Experts, to serve as the face of Uber for drivers in hundreds of Greenlight locations around the world.
- Program Management
Program Managers within Community Operations partner cross-functionally with operations leaders, engineering teams, and other organizations to build processes that enable an effortless, rapid, and efficient customer support experience. Uber's Program Managers develop support services for new products and initiatives while driving continuous improvement within existing support services.
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