Auckland Airport (AKL)
Register for pickups and dropoffs at AKL
To receive trip requests to and from the airport, you’ll need to register with TAMs. You can do this by visiting the TAMs registration site and following the steps below.
How to Register
- Select “Driver Application” and then “RIDESHARE” as the Company name during the online registration process.
- Create your Driver Account and agree to Auckland Airport terms and conditions.
- Wait for the endorsement approval email from Auckland Airport that will confirm when your rideshare application has been approved.
- Once you’ve received the endorsement approval email, visit the TAMs Office with your NZ Driver’s Licence and Uber Driver app to collect your TAMs RFID Access Card - you’ll need to pay a $40.00 administration fee.
Once you’ve obtained your TAMs RFID Access Card, upload a photo of it to your Uber Account. We’ll process the photo as proof of your TAMs RFID Access Card and you’ll receive an in-app confirmation once your access to trip requests at the airport has been granted.
Already registered with Auckland Airport TAMs?
If you are already registered as a driver under the RIDESHARE Company name, or are registered as your own operator with Auckland Airport, you must upload a photo of your TAMS Access Card through the Driver App via Account > Documents > ‘Auckland Airport Access Card’ or on partners.uber.com.
Once the photo of your TAMS Access Card has been approved you will become eligible for trips to and from Auckland Airport.
Frequently asked questions
Do I lose my place in queue if my rider cancels?
You do not lose your place in the queue if your rider cancels. You will lose your place in the queue if you do any of the following:
- Reject a trip request
- End or cancel a trip
- Go offline
- Exit the designated waiting area
How do I know where I am in the queue?
After arriving in the waiting area, your position in the queue will appear (shown in your driver app as a numerical range). It’s important to remember that your position in the queue won’t always mean the same wait time. For example, position 15 can sometimes wait 30 minutes and other times only 5 minutes depending on demand.
Is there a limit to how many driver-partners can be in the queue at the same time?
Yes, because of the size of the designated waiting area at Auckland Airport, the virtual queue will have a maximum of 33 positions. If you are at the airport and cannot see your queue position, we encourage you to consider driving in other parts of the city where there may be other earning opportunities.
Is it possible for me to lose my access to receive airport requests?
Yes, as part of Auckland Airport’s terms and conditions, driver-partners can incur demerit points if they commit any of the offences listed in the appendix of the terms and conditions. It is important that you review and understand Auckland Airport’s terms and conditions. Demerit points can lead to loss of access to receive airport trip requests.
Will I be reimbursed for the airport fee?
The appropriate fee will be automatically added to your rider’s fare for any trips to or from Auckland Airport. You will then receive the fee in your next weekly pay statement.
If I’ve just dropped a rider off at the airport, how long will I need to wait for a new trip request?
If there’s a rider requesting nearby when you drop someone off at Auckland Airport, you may receive a Rematch trip. This means you may receive a new request quickly, instead of having to wait in the virtual queue.
If you don’t receive a request within a few moments, this means there are no Rematch trips available and you should wait in the designated waiting area in the virtual queue if you would like to receive another airport trip request.
How does short trip protection work?
If you get a short-distance trip* from AKL, we'll hold your spot for 6 hours, so that you can return to the same virtual queue and get another trip quickly. If a trip is eligible for short trip protection, we'll let you know in the app before you accept the trip.
*To be eligible for short trip protection, you must be waiting in an airport queue for at least 15 minutes. Short trip protection is valid for 6 hours at the same virtual queue and remains in place even if you go offline or do other trips before returning to the airport's queue. Airport short trip protection distance radius is subject to change.
Pickups at Auckland Airport
1. Enter the virtual queue
Once you have registered with Auckland airport, place yourself in the airport queue by heading to the designated waiting area located at 15 Jimmy Ward Crescent. The designated waiting area is the only location where driver-partners can receive trip requests.
2. Accept a trip request and head to the airport terminal
Once you are at the front of the queue, you will receive the next available trip request. In order to meet your rider, follow the navigation to the appropriate pickup location.
Pickup location will vary depending on which terminal your rider has requested from.
- International Terminal pickups: go to the Rideshare Zone outside of Door 11
- Domestic Terminal pickups and dropoffs: go to the Rideshare pickup and dropoff zone, behind the rental car depot, off George Bolt Memorial Drive
3. Locate your rider and exit the airport
Once your rider is in your car, you can begin the trip just as you normally would, following the signs to exit the airport.
Fees at Auckland Airport
Auckland Airport requires all driver-partners picking up or dropping off riders to pay a fee. Fees vary depending on which terminal you are going to and whether you are picking up a rider or dropping them off.
|Terminal||Pickup fee||Dropoff fee|
The fee will be automatically added to the rider’s fare for any trips involving pickups or drop offs at Auckland Airport and paid to the driver-partner in their next weekly pay statement.
If you are a GST-registered driver-partner, you should be able to claim the GST component of the per-trip airport fee. To understand more about airport fees and how they should be reflected in your tax return, you can contact your tax advisor, or Woohoo, a company that offers discounted tax services to partners as part of the Momentum Rewards program.