Strategic Account Manager, Uber for Business - Mumbai
Sales, Business Development & Sales in Mumbai, India
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the Role
As the Strategic Account Manager, you will be instrumental in driving revenue-generating growth and retention initiatives. Your product expertise will make you uniquely qualified to share best practices and recommendations with customers, and your customer expertise will make you uniquely qualified to advocate for the Uber for Business customer base and to guide internal strategy. You will work on a global scale to grow Uber's business, with the goal of making every trip a business trip.
What You’ll Do
Work with the APAC Head of Account Management to develop and iterate on a prioritization model, operational infrastructure, and internal tools and processes.
Drive revenue for Uber for Business throughout the post-sales lifecycle: increase overall ridership and product utilization, upsell new products and services, identify and close new business within existing accounts and minimize churn.
Meet or exceed all assigned expansion/upsell/retention revenue targets.
Develop excellent relationships with key clients, providing: support during initial solution implementation and employee onboarding, recommendations and advice around best practices, guidance during new product/feature launches, and help resolving any product issues or concerns.
Bring innovative approach to client onboarding and solution adoption within the prescribed time frames.
Return important customer data and insights to the Product team, with the goal of influencing internal strategy and securing the success of the Uber for Business customer base.
Create a Customer Success plan/playbook that will be used to scale globally and train our growing team.
Communicate effectively and efficiently via phone, email and in-person meetings.
What You’ll Need
At least 5 years of B2B of solution enablement or account management experience
Strong farming skills and a growth mindset
A history of client benefit which consisted of consistently exceeding KPIs, revenue targets, and company goals
Excellent communication and interpersonal skills, with the ability to persuasively communicate recommendations and effectively champion customer needs
To be resolute and excited about a fast-paced team environment
Excellent use of insights and reliability around data-driven decision making
Ability to resolve problems, adapt, and grow quickly as we create the Client Success organization
Excellent organization, project management and time management skills, and ability to take initiative
About the Team
Uber for Business is a technology platform that helps Uber's B2B customers in making their employee's ground travel simpler. Enterprises and SMEs sign on with Uber for Business as it provides complete visibility and transparency to the organization on their business unit's expenses and trips. The safety tool kits and emergency features embedded into the platform helps organizations minimize risk of ground travel for their teams. The solution provides automated travel programs and real time dashboard.The employees advocate this as it removes the need for tedious reimbursements and helps the team become more productive in their day jobs
Bij Uber accepteren we niet alleen verschillen - we verwelkomen ze, we ondersteunen ze en we profiteren ervan ten bate van onze werknemers, onze producten en onze gemeenschap. Uber is er trots op een werkomgeving met gelijke kansen te bieden, waar minderheden meer dan welkom zijn. We maken ons sterk voor een werkomgeving met gelijke kansen voor iedereen, ongeacht ras, huidskleur, afkomst, geloof, geslacht, nationaliteit, seksuele geaardheid, leeftijd, burgerrecht, huwelijkse staat, lichamelijke gesteldheid, geslachtsidentiteit of veteranenstatus.