For Uber, providing efficient, reliable, round the clock support to our customers is extremely important; and today, we’re opening a new Center of Excellence in Asia, and recognising the Philippines as a strategic hub for our global Community Operations and shared support services.
With an initial investment of $1.5M, the Clark Center of Excellence (COE) is designed to provide specialised support for critical incidents that require immediate attention, employing teams of solution-oriented, trusted advisors to support millions of customers across the Asia Pacific region, and around the world.
Located in Skytech IT Park in Pampanga, near the dynamic business district of Clark, this cutting edge, 2,919 sqm facility, will employ 165 customer service specialists who will provide world-class support, 24/7, to our Uber community. Our solutions are rooted in technical skill, product expertise, and a deep understanding of our customers’ needs. The Center will provide support via multiple channels–email, phone, video chat and social media to ensure seamless experience before, during and after the ride.
Troy Stevenson, Global Head of Community Operations said, “The Philippines is already home to Uber’s largest Center of Excellence globally, and I’m delighted to unveil our second Center today, in Clark, and reaffirm our commitment to the Philippines, and the Asia Pacific region, through this significant investment.”
Uber’s first Asia Pacific Center of Excellence opened in Manila in 2015, in a sprawling 5,500sqm office in Bonifacio Global City, Taguig, and employs over 1,000 team members. The new Clark COE, while technically located in Mabalacat, Pampanga, is named after the closest port of entry following a tradition in Uber offices around the world and provides an easy landmark reference for our worldwide operations.
Wen-Szu Lin, Director of Community Operations, Asia Pacific, shared, “It was an easy decision to deepen our investment in the Philippines and open a second Center of Excellence in Clark, complementing our existing Manila team. We’re pleased to be able to create new economic opportunities for talented professionals with the goal to more than double the team in Clark by the end of the year, while expanding our global support services from this strategic location.”
If you’d like to learn more about the opportunities available today at Uber’s Center of Excellence, please visit our career site — we’re hiring and we’d love to hear from you!