Airport regulations
It is easy to receive trip requests from users leaving the airport. However, these trips work a little differently than other requests.
To receive a travel request at the Monterrey Airport you must be in the marked area. Upon entering this area you will automatically enter a virtual queue to receive requests from the airport.
It works like this:
- Drive to the designated waiting area.
- You will automatically be placed in line for the next application, applications are assigned on a first-come, first-served basis.
- When you receive a request, you must accept it and arrive for the user on the arrivals level.
- In the user app, the user is asked to indicate his door number so that you know where to wait for him.
How airport trips work
1. Accepting and taking trips happens the same way as usual.
2. The app will show you where your local airport’s approved pickup or dropoff location is. It might be different from where you’d go if you weren’t driving with Uber; airports sometimes have designated zones for Uber and other ridesharing services.
3. If you’re dropping off a rider, you can ask them if their flight is domestic or international and what airline they’re flying, then you can look for signs that match what they tell you.
Staging information
Uber driver partners can only receive ride requests leaving the airport if they are in the designated area. You will not receive orders from the airport outside this area.
Note that:
- If you leave the designated waiting area or turn off your app, you will be at the back of the line.
- Waiting in the pick-up and drop-off areas of the airport is prohibited and you may receive a violation.
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