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Help keep one another safe

Everyone has a role to play in helping to create a safe environment. That’s why we have standards on account sharing, account holder age and more.

Account sharing

Account sharing is not allowed. To use any Uber app, you need to register and maintain an active account. For safety reasons, don’t let another person use your account, and never share your login information with anyone else.

  • Protect your account. Don’t let someone else access your account. Requesting a ride or delivery for another person who meets our age requirement is fine and not a violation of Uber’s Community Guidelines.

  • Protect your account. Never let someone else accept requests through the Uber apps using your account.

  • Protect your account. Never let someone else rent a scooter or bike using your account.

People under the age of 18

You must be 18 years or older to have a rider, Uber Eats order requestor, or JUMP user account. Account holders can’t request a ride or delivery for someone under the age of 18 who will not be accompanied by either the account holder or another adult during the ride or when collecting the delivery. Account holders also can’t rent a bike or scooter to be used by someone under the age of 18.

  • If you notice at pickup or delivery that your rider or Uber Eats order requestor looks under 18, you can decline the trip or delivery and report it to Uber. Note that refusing or canceling trips on this basis will not impact your driver or delivery partner rating. It’s also a good idea to let your rider or Uber Eats order requestor know why you can’t accept the trip or complete the delivery, so they’re not left wondering what happened.

  • Adults can’t request a ride for someone under the age of 18 or allow them to ride alone.

  • People under the age of 18 are not allowed to use an adult’s Uber Eats account to request deliveries. And anyone under the age of 21 is not allowed to order or receive alcohol deliveries.

  • People under the age of 18 aren’t allowed to rent a bike or scooter using the Uber app.

Extra passengers/packages

When driving using the Uber apps, no one other than the requesting rider and the rider's guests should be in the vehicle. When delivering with Uber Eats using a car, there should not be any riders in the car at the same time as the order to be delivered. When riding using the Uber apps, the account holder is responsible for the behavior of their entire party. If you request a ride or a delivery or rent a bike or scooter for another adult, you’re held responsible for their behavior during their trip or delivery.

In addition, remember the Uber app is not intended to be used as a delivery service. Drivers have the right not to accept a ride, or to cancel the ride request, if the same was requested by a rider with the purposes of delivering an item and/or package. If you choose to use the Uber Apps for the purpose of package and/or item delivery, you are solely responsible and liable for whatever happens to the package(s) and/or item(s). Uber does not have insurance covering such packages and/or items.

Vehicle information

For an easy pickup or delivery, the Uber apps give riders and Uber Eats order requestors identifying information about drivers and delivery partners and their vehicles, including their license plate number, vehicle make and model, profile picture and name.

  • To provide accurate information, let us know your vehicle information and any updates to your documentation that may become invalid, like a driver’s license that's about to expire.

  • Always check your ride against the information provided in the app. Don't get into a car with a driver who doesn’t have the correct identifying information.

Seat belts

Seat belt use can be the most effective way to save lives and reduce injuries related to car crashes. Every delivery partner using a vehicle, driver, and rider—including those in the back seat—should always buckle up. Riders should request a car that has enough seat belts for everyone in their party and not travel in large groups that exceed the number of seat belts in the car, and drivers can decline a ride if there are not enough seat belts for every passenger in their car.

Helmets and other protections for bikes, motorcycles and scooters

In order to comply with applicable local regulations and for your safety, when riding a bike, motorcycle or scooter, find a helmet and other protections required by law that fit you well. Helmets can help protect you when worn according to the manufacturer’s instructions, such as sitting low on your forehead and fitting snugly under your chin. Remember that at night, driving carefully and using mechanisms such as a fluorescent vest or flashing light can help other drivers locate you and can help prevent accidents.

For your safety, remember to take extraordinary precautions when the weather demands it, such as slowing down when it rains, looking twice before crossing or changing lanes, testing your vehicle’s brakes before starting a trip, hydrating well and using a protector when exposed to the sun and wearing glasses.

Use of cameras or other video or audio recording devices

Anyone using the Uber apps may choose to record all or part of a trip or delivery to the extent permitted by applicable laws, including to document an issue that they may wish to report to Uber or a relevant authority. Applicable laws or regulations may require any individual using recording equipment to notify and/or obtain consent of anyone being recorded. Please check local regulations in your city to determine if these apply.

Broadcasting a person’s image, audio or video recording is not allowed.

Be alert

Being out on the road means doing your part to help keep yourself and others safe. This means keeping your eyes on the road, being well rested and watching for situations that may require quick action. We review reports submitted by riders of potentially unsafe driving behavior.

Proper maintenance and upkeep

Drivers and delivery partners are expected to maintain their vehicles with brakes, seat belts, and tires in good operating condition, according to industry safety and maintenance standards.

Share the road

Safe roadways means practicing safe behavior, which includes looking out for all travelers, regardless of how they get around.

  • Always look over your shoulder before exiting a vehicle, and keep an eye out for bicyclists, cars, pedestrians and scooters.

  • Keep a lookout for other people who are traveling by bike, by scooter or on foot, and be aware of the road conditions ahead of you.

Emergencias públicas

Uber puede tomar medidas adicionales para tratar de preservar la seguridad de nuestra plataforma durante emergencias públicas, incluidos, a modo de ejemplo, desastres naturales, emergencias de salud pública y situaciones de crisis pública.

P. ej., si una autoridad de salud pública notifica a Uber que alguien que usa la plataforma Uber puede ser potencialmente riesgoso para el público, podemos desactivar temporalmente la cuenta de la persona hasta que sea razonablemente seguro permitirle reanudar el uso de la plataforma Uber.

De manera similar, podemos evitar que las personas en una ciudad o región entera usen parte o la totalidad de la plataforma Uber para cumplir con las pautas de las autoridades durante una emergencia de salud pública, desastre natural u otra situación de crisis pública, o cuando la disponibilidad de la plataforma Uber pueda presentar un peligro claro y presente.

Additional guidelines for Uber Eats

In addition to following all of Uber’s Community Guidelines, see our standards for Uber Eats orders and deliveries.

Learn more

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