Uber Gift Card

Customer Service

For more information on Gift Cards, learn how Gift Cards work.

For support, report an issue with a Gift Card.

Terms and Conditions

This Uber Gift Card Agreement (“Agreement”) is between the purchaser and/or redeemer (“you”) of an Uber Gift Card (“Gift Card”), and the issuer, Portier New Zealand Limited (“Uber”). By purchasing and/or redeeming the Gift Card, you accept the following terms and conditions:

The Gift Card may only be redeemed via the Uber app or the Uber Eats app and used within New Zealand in cities where Uber or Uber Eats is available. Redeemed funds may only be used to purchase goods and services with participating merchants who accept the Gift Card as a payment on the Uber app or Uber Eats app.

You may not purchase and redeem Gift Cards which (a) meet or exceed NZ$5,000 in value at any one time, or (b) meets or exceeds NZ$5,000 in value in aggregate over several transactions, which Uber deems to be linked or appear to be linked in its sole discretion. Uber reserves the right to void the Gift Card(s) which breach the above mentioned threshold limits. Redeemed Gift Card funds will be maintained in Uber Cash. Your use of Uber Cash may be subject to any restrictions pursuant to the Uber Cash terms and conditions.

Please go to uber.com/gifts/redeem and follow the steps in the link to redeem the Gift Card in the Uber app and Uber Eats app.

You must have an active and valid Uber account to redeem the Gift Card, and Gift Cards may not be transferred between Uber accounts. Upon successful redemption of the Gift Card, your Uber account will be credited with the value of the Gift Card once only. You may be required to add a secondary payment method to use the Gift Card with the Uber app or the Uber Eats app if the balance from the Gift Card is not sufficient to cover the price of your service. Limits may apply to your redemption of or spend using the Gift Card. No fees apply to the Gift Card.

Gift Cards will expire 3 years from the date of purchase. Unused Gift Cards that have not been redeemed by its expiry date will not be refunded or credited. Redeemed funds and balances do not expire. Gift Cards are subject to any other terms and conditions shown on the card.

If you have other payment methods in your Uber account, value from the Gift Card will be set as your default payment method. If you wish to use another payment method, go to the Payment section in the Uber app and select the payment method before the service is provided.

The Gift Card cannot be reloaded with additional funds after purchase. The Gift Card is not refundable, returnable, or redeemable for cash except where required by law and may not be used to make a payment on a credit account. You may not purchase other Gift Cards with the Gift Card. For balance inquiry, please visit the Payments Section in your Uber app or Uber Eats app. Purchases made with value from the Gift Card are not refundable, except where required by law, including under the Consumer Guarantees Act . For questions, please contact Uber Support.

Uber reserves the right to sell, transfer or assign the issuance of the Gift Card and/or funds underlying the Gift Card to another issuer, without notice to you.

The risk of loss of the Gift Card passes to the Gift Card purchaser at the time of purchase. Uber shall not be responsible for lost, stolen or destroyed Gift Cards, and are not responsible for unauthorised use of the Gift Card. IN THE EVENT THAT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY (AND UBER’S SOLE POTENTIAL LIABILITY) SHALL BE THE REPLACEMENT OF SUCH GIFT CARD, SUBJECT TO ANY ADDITIONAL RIGHTS YOU MAY HAVE UNDER THE CONSUMER GUARANTEES ACT.

Uber reserves the right to void the Gift Card if the issuer suspects that the Gift Card was obtained or used fraudulently, unlawfully or otherwise in violation of this Agreement.

Uber may modify any of this Agreement’s terms and conditions at any time, upon 30 days’ written notice to you, which notice shall set out the existing provisions and amended provisions, the date of the coming into force of the modification and, if applicable, your right to refuse the modification as described in the next sentence. You may refuse a modification which involves an increase of your obligations or a reduction in Uber’s obligations by sending Uber a notice to that effect no later than 30 days after the modification comes into force. The most current Agreement shall be available at uber.com/legal/gifts/, and will supersede all previous versions of the Agreement. The most current Agreement shall be effective upon the issuer’s posting of such modified Agreement. Your use of the Gift Card after such posting constitutes your acceptance of the modified Agreement. Redemption of the Gift Card is also subject to the terms of use governing your Uber account. Uber may assign its rights and obligations under this Agreement at any time without notice to you to any entity whose ultimate holding company is Uber Technologies, Inc.

If any term of this Agreement is deemed to be invalid, void or for any reason unenforceable, such term shall be deemed severable and will not affect the validity and enforceability of any remaining terms of this Agreement.

GOVERNING LAW AND ARBITRATION PROVISION

This Agreement shall in all respects be interpreted, construed in accordance with, and governed by the laws of New Zealand, excluding its rules on conflicts of laws. The Vienna Convention on the International Sale of Goods of 1980 (CISG) shall not apply. To the extent permitted by law, any claim, dispute, or controversy (“Claim”) arising out of or relating in any way to: i) this Agreement; ii) the Gift Card; iii) your acquisition of the Gift Card; iv) your redemption of the Gift Card for use, or attempted use, within the Uber app; or v) the amount of available funds on the Gift Card, shall be subject to this Arbitration Provision. Subject to your rights under the Consumer Guarantees Act, which cannot be excluded, the dispute shall first be mandatorily submitted to mediation proceedings under the International Chamber of Commerce Mediation Rules (“ICC Mediation Rules”). If such Dispute has not been settled within sixty (60) days after a request for mediation has been submitted under such ICC Mediation Rules, such Dispute can be referred to and shall be exclusively and finally resolved by arbitration under the Rules of Arbitration of the International Chamber of Commerce (“ICC Arbitration Rules”). The ICC Rules' Emergency Arbitrator provisions are excluded. The Dispute shall be resolved by one (1) arbitrator to be appointed in accordance with the ICC Rules. The language of the mediation and/or arbitration shall be English, unless you do not speak English, in which case the mediation and/or arbitration shall be conducted in both English and your native language. The existence and content of the mediation and arbitration proceedings, including documents and briefs submitted by the parties, correspondence from and to the International Chamber of Commerce, correspondence from the mediator, and correspondence, orders and awards issued by the sole arbitrator, shall remain strictly confidential and shall not be disclosed to any third party without the express written consent from the other party unless: (i) the disclosure to the third party is reasonably required in the context of conducting the mediation or arbitration proceedings; and (ii) the third party agrees unconditionally in writing to be bound by the confidentiality obligation stipulated herein.

All determinations as to the scope, interpretation, enforceability and validity of this Agreement shall be made final exclusively by the arbitrator, which award shall be binding and final. Judgment on the arbitration award may be entered in any court having jurisdiction.

NO CLASS ACTION, OR OTHER REPRESENTATIVE ACTION, SHALL BE ALLOWABLE.

This arbitration provision shall survive: i) the termination of this Agreement; ii) the bankruptcy of any party; or iii) any transfer, sale or assignment of the Gift Card, or any amounts owed on the Gift Card, to any other person or entity. If any portion of this arbitration provision is deemed invalid or unenforceable, the remaining portions shall remain in force.

IF YOU DO NOT AGREE TO THE TERMS OF THIS ARBITRATION PROVISION, DO NOT USE THE GIFT CARD. SAVE YOUR RECEIPT AND CONTACT IN-APP SUPPORT OR HELP.UBER.COM TO CANCEL THE GIFT CARD AND TO REQUEST A REFUND.

NOTHING IN THIS AGREEMENT PURPORTS TO LIMIT YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW, INCLUDING THE CONSUMER GUARANTEES ACT.