*Purpose: Uber’s broader global community guidelines are meant to promote safe and respectful interactions. These Copter user guidelines supplement and are in addition to the global community guidelines. They are intended to give passengers a sense of what to expect onboard an Uber Copter, and to highlight the reasons a passenger may lose access to Uber Copter.*
Uber’s team is excited to bring to you Uber’s first technology platform with an aviation component. Uber Copter should be enjoyable and stress-free for everyone. These user guidelines are designed to help passengers, drivers, and the third-party direct air carriers that operate Uber Copter flights (“DAC”) have a safe and respectful experience when using Uber Copter. These user guidelines ask you to treat others with respect, follow the law, and help keep one another safe. Please take a moment to read them. Anyone who doesn’t follow the user guidelines may lose access to Uber Copter.
Uber is committed to putting safety at the heart of everything we do, and Uber Copter is no exception. You will be provided with safety information after check-in to help prepare you for the boarding process at heliport facilities and while in flight. This information is in addition to Uber’s passenger safety tips.
For the safety of all passengers, staff, and others around you, please pay close attention to the safety information provided and always follow crew member’s instructions.
At each heliport, we will collect your legal name, date of birth, and proof of identity in the form of a government-issued ID. Your name on your account should match your name on your photo ID. If we have trouble verifying your account or identification, we may ask you a series of questions or take other steps to help you prove your identity and account ownership. Each passenger’s information will be screened against the Transportation Security Administration's “No Fly List” (NFL) prior to boarding any flight. An individual with a positive match to the NFL will not be allowed to board an Uber Copter flight. Uber has no responsibility to clarify or seek to correct a positive match against the NFL.
Your weight and the weight of your luggage will be collected to calculate each flight’s weight and balance and to help ensure passengers and cargo are distributed evenly. Once all passengers are checked in, you will be assigned a seat in consideration of the distribution of weight in the aircraft. For your safety and the safety of your fellow passengers, you are required to sit in your assigned seat.
At all times, the DAC maintains operational control of each flight, and each passenger is responsible for following all guidelines and instructions from the pilot and ground crew before, during, and after the flight.
The use of helicopters as part of a multi-modal journey enables Uber to create valuable time savings for you.
As you transition to the flight portion of your journey, you should expect additional wind gusts and increased decibel levels on the flight line due to the spinning rotor disk and engines. While hearing protection is not required, it is available upon request. Inside the helicopter, seats are configured in both forward and rearward viewing configurations, similar to some commuter trains. As noted, you must sit in your assigned seat as seating arrangements take into account proper aircraft weight and balance.
You may be sharing the space in an aircraft interior with up to 5 co-riders. Accordingly, it’s important to give your co-riders as much space as possible: we all value our personal space and privacy.
Similar to Uber’s shared rider platform, it’s OK to chat with other people in the aircraft, but please don’t comment on someone’s appearance or ask whether they are single. If you need to make a phone call, keep your voice down to avoid disturbing the pilot or other passengers. And don’t touch or flirt with other people in the heliport or in the aircraft.
Passengers of size should expect a more constrained flying environment. There are no armrests on the helicopter that help denote a definitive boundary between seats, and as such, passengers of size may encroach on their co-rider’s space, which could affect both passengers’ Uber Copter experience. Additionally, due to maximum takeoff weight, and weight and balance considerations, passengers of size may be impacted by flight bumps, including but not limited to movement of the passenger to another flight, or canceling a passenger’s flight portion of their trip and substituting with ground transportation. Operational control, including each passenger’s authorization to board a flight, are ultimately at the discretion of the pilot.
Treat your fellow passengers, pilots, and drivers as you would like to be treated yourself: with respect. Always try to be on time for your ride because nobody likes to wait, especially for your Copter trip to the airport. It’s common courtesy not to shout, swear, use rude or offensive language, or slam doors. And by tidying up after yourself — whether it’s taking your trash with you or cleaning up a spilled drink — you’ll keep the car and aircraft in good condition and help ensure the next person has a pleasant ride, too. Most important of all, remember that when you use Uber you will meet people who may look different or think differently from you. Please respect those differences. We want everyone to feel welcome.
You may use cameras or mobile devices to take pictures or video for recording personal moments onboard the helicopter. Recording of any procedures related to your Copter trip is prohibited, including, but not limited to, check-in or safety briefings. Additionally, any recording that is disruptive, includes crew or other passengers without their permission, creates a safety or security risk, that interferes with crew members’ duties, or conflicts with any applicable regulations or policies is prohibited. Please be smart and respectful with your use of photography and video. Staff and crew members may ask you to stop recording in their sole discretion; failure to comply may result in being denied boarding.
Since this is a new platform, Uber may send you additional, more detailed feedback surveys to help improve the platform. Honest feedback helps ensure that everyone is accountable for their behavior. This accountability creates a respectful, safe environment for all passengers. And if something happens during a trip — whether it’s an argument or a different uncomfortable experience — make sure to report it by tapping “Help” in the app so that Uber’s customer support team can follow up.
The guidelines below help explain some of the specific kinds of behavior that may cause you to lose access to the Uber Copter app.
This policy helps to explain the kinds of behavior that may lead a passenger to lose access to Uber Copter. Please remember that if you’re traveling in a group, or you booked a guest rider using your account, you are responsible for their behavior during their journey.
The way you behave while using Uber Copter can have a big impact on the safety and comfort of your fellow passengers. Courtesy matters. That’s why you are expected to exercise good judgment and behave decently toward other people in the car and aircraft — just as you would in any public place. Anyone who doesn’t follow the guidelines may lose access to Uber Copter.
Here are some reasons why you could lose access to Uber Copter as a passenger:
- Ignoring safety information or instructions from flight or ground crew. For example, being distracted on the flight line, not sitting in your assigned aircraft seat, not following the pilot to your aircraft in an orderly fashion.
- Damaging the aircraft, pilots’ or other passengers’ property. For example, damaging the aircraft, breaking or vandalizing a phone, intentionally spilling food or drink, smoking, or vomiting due to excessive alcohol consumption.
- Physical contact with the pilot, ground crew, or fellow passengers. As the user guidelines make clear, you shouldn’t touch or flirt with other people in the aircraft. As a reminder, Uber has a no sex rule. That’s no sexual conduct with drivers, pilots, or fellow passengers, no matter what. And you should never hit or otherwise hurt a pilot or fellow passenger. In accordance with Federal Aviation Regulation 14 CFR Part 135.120, no person may assault, threaten, intimidate, or interfere with a crewmember in the performance of the crewmember's duties aboard an aircraft being operated under this part.
- Use of inappropriate and abusive language or gestures. For example, asking overly personal questions, using verbal threats, and making comments or gestures that are aggressive, sexual, discriminatory, or disrespectful.
- Unwanted contact with the pilot, ground crew, or fellow passenger after the trip is over. For example, texting, calling, or visiting someone in person after a ride has been completed. In accordance with Federal Aviation Regulation 14 CFR 135.120, no person may assault, threaten, intimidate, or interfere with a crewmember in the performance of the crewmember's duties aboard an aircraft .
- Breaking the local law while using the app. For example, bringing open containers of alcohol or drugs into the aircraft; traveling in large groups that exceed the number of seat belts in the aircraft; asking pilots to violate FAA guidelines; or using the app to commit a crime, including drug and human trafficking or the sexual exploitation of children.
- Abusing the cancelation policy. Currently Uber does not charge you a fee to cancel your flight (please note that the cancellation policy for the first-mile ride portion of your trip still applies, which may result in a fee). However, excessive cancelations of Flights or other abuse of the policy may result in suspension of your access to Copter.
If we are made aware of potential instances of this type of problematic behavior, we may contact you so we can investigate. Depending on the nature of the concern, we may put a hold on your account during our investigation. If the issues raised are of a serious nature or a repeat offense, or if you refuse to cooperate, you may lose access to Uber Copter. Any behavior involving violence, sexual misconduct, harassment, discrimination, or illegal activity while using the app can result in the immediate loss of access to your account. Additionally, when law enforcement is involved, Uber will cooperate with their investigation in accordance with its Law Enforcement Guidelines.
Uber prohibits passengers and drivers from carrying firearms in a vehicle while using our app. If you violate Uber’s firearms prohibition policy, you may lose access to Uber. Furthermore, in accordance with Federal Aviation Regulation 14 CFR 135.119, no person may, while on board the aircraft, carry on or about that person a deadly or dangerous weapon, either concealed or unconcealed.
Uber has a zero tolerance policy towards discrimination of any kind. This means you will lose access to your account if you are found to have discriminated against pilots or other passengers based on their race, color, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic protected under applicable law.
Uber expects that each DACs will comply with all applicable state, federal, and local laws governing passengers with disabilities.
DACs are expected to accommodate passengers with disabilities to the maximum extent feasible. However, the nature and physical limitations of the helicopter will present certain restrictions. Some examples include:
- The helicopter cannot accommodate motorized wheelchairs due to weight capacity and cargo size limitations.
- Oxygen in compressed tanks is not permitted onboard the helicopters due to an explosive hazard.
- Each passenger must be able to get into and exit the helicopter on their own, without the use of a ramp, or have a designated attendant, in the event of an emergency.
Uber takes any report of unlawful discrimination very seriously. Any instances of discrimination should be reported to firstname.lastname@example.org.
Fraudulent or illegitimate behavior undermines the trust on which Uber is built. We may deactivate any account(s) associated with this type of activity, including, but, not limited to, abusing promotions; collusion between passenger and pilot; disputing fares for fraudulent or illegitimate reasons; or duplicate accounts.