*Purpose: Uber’s broader global community guidelines are meant to promote safe and respectful interactions. These User Guidelines are intended to give passengers a sense of the Uber Copter experience beyond the Terms & Conditions and to highlight the reasons why a passenger may lose access to Uber Copter.*
Uber Copter is Uber’s first aviation technology product. Our team is excited to bring this service to life for you, our customers, and these community guidelines are designed to give you a sense of what to expect when using the service.
We want Uber Copter to be enjoyable and safe for everyone. These community guidelines are designed to help passengers, drivers, and our third-party direct air carrier operators that operate Uber Copter flights (“Copter-partner”) have a safe and respectful experience when using Uber Copter. Our guidelines ask you to treat others with respect, follow the law, and help keep one another safe. Please take a moment to read them. Anyone who doesn’t follow the guidelines may lose access to our app.
Uber is committed to putting safety at the heart of everything we do, and Uber Copter is no exception. We’ll provide you with safety information after check-in to help prepare you for the boarding process at heliport facilities and while in flight. This information is in addition to our passenger safety tips.
For the safety of all passengers, staff, and others around you, please pay close attention to the safety information we provide and always follow crew member’s instructions.
At each heliport, we will collect your legal name, date of birth, and proof of identity in the form of a government-issued ID. Each passenger’s information will be processed through the TSA’s Transportation Security Intelligence Service (TSIS) “no-fly” list prior to boarding any Flight. Uber has no responsibility to clarify or seek to correct a positive match against the “no-fly” list.
You and your luggage will be weighed in order to calculate each flight’s weight and balance and to ensure passengers and cargo are distributed evenly. Once all passengers are checked in, you will be assigned a seat that creates the safest flying conditions for the aircraft. For the safety of you and your fellow passengers, you are required to sit in your assigned seat.
Our Copter-partner maintains operational control of each flight, and each passenger is responsible for following all guidelines and instructions from the pilot and ground crew before, during, and after the flight.
The use of helicopters as part of a multi-modal journey enables us to create valuable time savings for you, our passengers. We know that for many passengers, this will be their first helicopter journey.
As you transition to your flight journey, you should expect additional wind gusts and increased decibel levels on the flight line due to the spinning rotor disk and engines. While hearing protection is not required, it is available upon request. Inside the helicopter, seats are configured in both forward and rearward viewing configurations, similar to some commuter trains. As noted, you must sit in your assigned seat as seating arrangements are assigned by the Copter-partner to ensure proper weight balance for aircraft safety purposes.
You may be sharing the space in an aircraft interior with up to 5 co-riders. Accordingly, it’s important to give your co-riders as much space as possible. We all value our personal space and privacy.
Similar to our shared rider products, it’s OK to chat with other people in the aircraft, but please don’t comment on someone’s appearance or ask whether they are single. If you need to make a phone call, keep your voice down to avoid disturbing the pilot or other passengers. And don’t touch or flirt with other people in the heliport or in the aircraft.
Passengers of size should expect a more constrained flying environment. There are no armrests on the helicopter that help denote a definitive boundary between seats, and as such, passengers of size may encroach on their co-rider’s space which could affect both passengers’ Uber Copter experience. Additionally, due to maximum takeoff weight, and weight and balance procedures, passengers of size may be impacted by flight bumps including but not limited to movement of the passenger to another flight, or canceling a passenger’s flight portion of their Uber Copter trip and substituting with ground transportation. Operational control, including each passenger’s authorization to board a flight, are ultimately at the discretion of our Copter-partner’s pilot.
Treat your fellow passengers, pilots, and drivers as you would like to be treated yourself: with respect. Always try to be on time for your ride because nobody likes to wait, especially for your Copter trip to the airport. It’s common courtesy not to shout, swear, use rude or offensive language, or slam doors. And by tidying up after yourself — whether it’s taking your trash with you or cleaning up a spilled drink — you’ll keep the car and aircraft in good condition and ensure the next person has a pleasant ride, too. Most important of all, remember that when you use Uber you will meet people who may look different or think differently from you. Please respect those differences. We want everyone to feel welcome when they use Uber.
Since this is a new product, we may send you additional, more detailed feedback surveys to help us improve the product. Honest feedback helps ensure that everyone is accountable for their behavior. This accountability creates a respectful, safe environment for all passengers. And if something happens during a trip — whether it’s an argument or another uncomfortable experience — make sure to report it by tapping “Help” in the app so that our customer support team can follow up.
The guidelines below help explain some of the specific kinds of behavior that may cause you to lose access to Uber Copter as a passenger.
This policy helps to explain the kinds of behavior that may lead a passenger to lose access to Uber. Please remember that if you’re traveling in a group, or you allow other people to take trips with your account, you are responsible for their behavior during their journey.
The way you behave while using Uber Copter can have a big impact on the safety and comfort of your fellow passengers. Courtesy matters. That’s why you are expected to exercise good judgment and behave decently toward other people in the car and aircraft when traveling with Uber Copter — just as you would in any public place. Anyone who doesn’t follow the guidelines may lose access to our app.
Here are some reasons why you could lose access to Uber as a passenger:
If we are made aware of potential instances of this type of problematic behavior, we may contact you so we can investigate. Depending on the nature of the concern, we may put a hold on your account during our investigation. If the issues raised are of a serious nature or a repeat offense, or if you refuse to cooperate, you may lose access to Uber. Any behavior involving violence, sexual misconduct, harassment, discrimination, or illegal activity while using Uber can result in the immediate loss of access to your account. Additionally, when law enforcement is involved, we will cooperate with their investigation in accordance with our Law Enforcement Guidelines.
Uber prohibits passengers and drivers from carrying firearms in a vehicle while using our app. You can learn more about our firearms prohibition policy here.  If you violate Uber’s firearms prohibition policy, you may lose access to Uber. Furthermore, in accordance with Federal Aviation Regulation 14 CFR Part 135.119, no person may, while on board the aircraft carry on or about that person a deadly or dangerous weapon, either concealed or unconcealed.
Uber has a zero tolerance policy towards discrimination of any kind. This means you will lose access to your account if you are found to have discriminated against pilots or other passengers based on their race, color, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable law.
Uber expects that each Copter-partner will comply with all applicable state, federal and local laws governing passengers with disabilities.
Copter-partners are expected to accommodate passengers with disabilities to the maximum extent feasible. However, the nature and physical limitations of the helicopter’s construct will present certain restrictions that the Copter-partner may enforce according to their obligations under the law. Some examples include:
Uber takes any report of unlawful discrimination very seriously. Any instances of discrimination should be reported to firstname.lastname@example.org.
Fraudulent or illegitimate behavior undermines the trust on which Uber is built. We may deactivate any account(s) associated with this type of activity, including abusing promotions; collusion between passenger and pilot; disputing fares for fraudulent or illegitimate reasons; or duplicate accounts.