Uber Rewards - Program Benefits Terms (U.S)

Benefit Availability

Blue Benefit: Earning Points

As a member of Uber Rewards, you can earn Points by taking eligible rides or making Eats orders through your Uber apps. These Points can be earned even if the trip is taken on an Uber for Business account, or with a Business or Family profile. Points may be earned on eligible rides and Eats orders in the United States and where Uber operates outside of the United States.

• 1 point per dollar is earned on Pool / Express Pool trips and Eats orders.
• 2 points per dollar are earned on UberX, XL, WAV/Assist, Comfort, Connect, Pet and Select trips.
• 3 points per dollar are earned on Green, Black and Black SUV trips.

Points are not earned on:

• Tips to delivery people or drivers
• Cancellation fees
• Portions of trips covered by a promotional value
• Portions of trips covered by another user through split fare
• External trip fees such as damage or cleaning fees
• Upfront purchases of Uber Cash, credits, or subscription passes
• Taxi, bike, and scooter rides

Other types of trips may also be ineligible. Additionally, not all rides and Uber Eats orders outside of the United States will provide opportunities to earn Points and/or the same number of Points as you would have earned in the United States. Points earned abroad on eligible rides and Uber Eats orders will be added to Program Members’ Level Points and Reward Points totals but Program Members cannot use any rewards earned internationally, including Uber Cash or Chosen Rewards, until they return to the United States. See full Program Terms and Conditions.

Blue Benefit: Uber Rewards

After Program Members have accrued Reward Points, Program Members may be given the opportunity to exchange accrued Rewards Points for Chosen Rewards in the Uber Rewards section of the Uber app. A Program Member may exchange various quantities of Reward Points for Chosen Rewards of varying values, such as discounts and promotions on Uber Eats orders, riders, or other Uber delivery products, offers from partners, or charitable donations by Uber.

At this time, the opportunity to exchange different point values for different Chosen Rewards is not available to all Rewards Members. Some members may be given 28 days to select a Chosen Reward after they have accrued 500 Rewards points, after which time the accrued 500 Reward Points will expire.

The Chosen Rewards available and the number of Reward Points required for redemption of a Chosen Reward will be displayed in the Uber Rewards section of the Uber app and may vary at Uber’s sole discretion. Chosen Rewards are subject to change, substitution, or termination by Uber in its sole discretion at any time. See specific Chosen Reward offers in the Uber Rewards section of the Uber app Rider app and/or Uber Eats app for any additional terms and conditions, such as restrictions on use.

Accrued Reward Points will expire for redemption purposes in monthly batches on a rolling six (6) month basis. See full Program Terms and Conditions.

Gold Benefit: Flexible Cancellations

If you cancel a ride, you'll get an in-app message letting you know if the ride qualifies for a refund of the usual cancellation fee. You'll only get this refund if you rebook the ride within 15 minutes and complete the trip. The refund method may be to the original payment method or provided in the form of Uber Cash. Flexible cancellations are only available to Gold, Platinum and Diamond members. Pool and Express Pool trips are not eligible. This benefit can be used once per hour at most, up to three total uses per Benefits Window. This benefit is only available in the US and may not be available in all locations, such as certain airports and venues/stadiums. See full Program Terms and Conditions.

Gold Benefit: Priority Support

Once you become an Uber Rewards Gold or Platinum member, you'll be able to access our priority support team in your app. The priority support team is made up of experienced support agents. Uber makes no guarantees about response times. Priority support is only available on US rides and deliveries. See full Program Terms and Conditions.

Platinum Benefit: Favorite Route Point Boost

When you unlock the Platinum level, you'll be prompted to set your two favorite locations. Once you've set these, you will earn 5x reward points for every eligible dollar you spend on UberX rides between those two points. That means that for every eligible dollar you spend, you’ll earn 2 base points -- 2 level points and 2 reward points -- with the reward points multiplied by 5, for a total of 10 reward points per eligible dollar. Your chosen route can be changed once every 30 days by contacting support. This benefit may not be available in all cities, or for all possible routes. See full Program Terms and Conditions.

Platinum Benefit: Priority Pickups at Airports

Based on driver availability, Platinum and Diamond members may receive faster pickups. This benefit is only available at some airports due to local regulations and rideshare agreements. Shorter wait times are not guaranteed for any given airport pickup. See full Program Terms and Conditions.

Diamond Benefit: Premium Rides Point Boost

Once you unlock the Diamond level, on each of your first 5 Uber Black and Black SUV trips in your current Benefits Window you'll earn 3 extra reward points for every eligible dollar you spend. That means that for every eligible dollar you spend, you’ll earn 3 base points -- 3 level points and 3 reward points -- plus 3 extra reward points, for a total of 6 reward points per eligible dollar. This benefit may not be available in all cities. See full Program Terms and Conditions.

Diamond Benefit: Highly Rated Drivers

When you request an UberX Diamond trip, you'll be automatically matched with one of our highly rated drivers. Ratings and trip thresholds may vary by city and over time. This benefit may not be available in all locations. Requests may be unfulfilled if no eligible drivers are available. See full Program Terms and Conditions.

Diamond Benefit: Premium Support

Diamond members gain access to our premium support team. Replies to your in-app messages will receive our highest priority, and you'll also have access to dedicated 24/7 phone support. Uber makes no guarantees about response times. Premium support is only available on US rides and deliveries. See full Program Terms and Conditions.

Diamond Benefit: Double Points on Eats

Once you unlock the Diamond level, you'll earn 1 extra reward point for every eligible dollar you spend on Uber Eats orders. That means that for every eligible dollar you spend, you’ll earn 1 base point -- 1 level point and 1 reward point -- plus 1 extra reward point, for a total of 2 reward points per eligible dollar. This benefit may not be available in all cities. See full Program Terms and Conditions.