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Rider safety, Designing a safer ride

The Uber Taxi platform was built with safety in mind. Through safety features and technology, we’re dedicated to helping you move safely and focus on what matters most.

24/7 Safety Support

Access the Uber Taxi app’s safety features all in one place whenever you’ve requested a ride with Uber Taxi.

Share My Trip

Share your trip status with friends and family in real time.

Emergency assistance button

You can use the in-app emergency button to call and get help if you need it. The app displays your location and trip details, so you can quickly share them with authorities.

Phone number anonymization

The app makes phone numbers anonymous, so your personal information stays private.

2-way ratings

We protect our community through a mutual rating system between passengers and drivers.

Driver Safety, Peace of mind wherever you go

You deserve to be able to go wherever the opportunity is. Get there with support on the road and technology that helps protect you and those around you.

Always-on support

Uber customer associates trained in incident response are available around the clock.

Follow My Ride

Friends and family can follow your route and will know as soon as you arrive.

Phone anonymization

If you need to contact your rider through the app, your phone number will stay private.

2-way ratings

We protect our community through a mutual rating system between passengers and drivers.

How safety is built into your experience

24/7 Safety Support

Uber Taxi offers 24/7 support through our Safety Support Center, ensuring continuous assistance for customer safety.

While on a trip, tap the shield icon on the bottom right of your trip screen or the 'Safety' button at the bottom of the card to access the safety features screen.

We provide 24/7 support for safety-related inquiries, ensuring quick assistance.

In case of an emergency, use the in-app safety toolkit to immediately connect to 112 for assistance.

Real-time Trip Sharing

Share your trip status with family and friends in real time.

  • Tip: Manage your trusted contacts under Account > Settings > Safety > Manage Trusted Contacts.

Step 1: You can share your trip status through the trip details available during your trip.

Step 2: Tap on your saved contacts to send them a text or push alarm. You can also send the link via KakaoTalk.

Step 3: Your contact can still receive your real-time trip details via the link even without the Uber Taxi app.

Detection for long stops : Ride Check

With RideCheck, one of Uber Taxi's safety features, you can quickly check if everything is OK with your ride.

Step 1: Enable RideCheck Notification to receive messages during your trip.

  • Settings > Safety > RideCheck

Step 2: You'll receive a RideCheck notification when it detects potential issues, like an unexpected long stop or when the trip ends sooner than expected.

Step 3. If there's an issue with your trip, please tap 'Customer Support' for assistance. If everything is alright, tap the 'I'm okay' button.