Johannesburg, South Africa의 Sales, Business Development & Sales
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
As a Customer Strategy Manager, you will be instrumental in driving revenue-generating growth and retention initiatives. Your product expertise will make you uniquely qualified to share best practices and recommendations with customers, and your customer expertise will make you uniquely qualified to advocate for the Uber for Business customer base and to guide internal strategy. You will work on a global scale to grow Uber's business, with the goal of making every trip a business trip.
What You’ll Do
Work with the Account Executive team to develop territory and account specific success plans and ensure a seamless transition from Sales to Customer Success.
Drive revenue for Uber for Business throughout the post-sales lifecycle: increase overall ridership and product utilisation, up-sell new products and services, identify and close new business within existing accounts, convert to multi-year agreements, and minimize churn.
Meet or exceed all assigned expansion/up-sell/retention revenue targets.
Develop excellent relationships with key clients, providing support during initial solution implementation and employee on boarding, recommendations and advice around best practices, guidance during new product/feature launches, and help resolving any product issues or concerns.
Bring innovative approach to client on boarding and solution adoption within the prescribed time frames.
Return important customer data and insights to the Product team, with the goal of influencing internal strategy and securing the success of the Uber for Business customer base.
Work with the Customer Strategy Head for APAC in developing and iterating on a prioritisation model, operational infrastructure, internal tools and processes.
Create a Customer Success plan/playbook that will be used to scale globally and train our growing team.
Communicate effectively and efficiently via phone, email and in-person meetings.
What You’ll Need
3 Minimum Years of Experience with Relationship Management
Uber에서는 단순히 다양성을 인정하는 데 그치지 않고, 이를 격려하고 후원하면서 자사의 직원과 제품 그리고 커뮤니티의 이익을 위해 다양성을 최대한 활용하고 있습니다. Uber는 평등한 기회를 부여하는 직장이라는 자부심을 갖고 있는 소수 인종 우대 고용 기업입니다. Uber는 인종, 피부색, 가계, 종교, 성별, 출신 국가, 성적 취향, 나이, 시민권 소지 여부, 결혼 여부, 장애 여부, 성 정체성 또는 경력 여부에 관계없이 평등한 고용 기회를 부여하기 위해 노력합니다.