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City Operations Manager, Uber Eats - Milan

City Operations, Operations & Launch a Milan, Italy

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.



We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role



The City Operations Manager role is a unique opportunity to have a direct impact on the success of Uber Eats in Italy. The City Operations Manager will support the Territory Lead for their region by developing a deep, quantitative understanding of local market dynamics, jumping on challenges as they emerge and owning strategic projects.


This role calls for a combination of savvy analytics, strategic thinking, strong execution and the interpersonal ability to work with teams from across the business. Further, as Uber Eats is a new business and remains a fast paced environment, we are looking for a highly adaptable candidate who is able to switch between long-term strategic initiatives one moment and pivot into rapid, tactical actions the next


What You’ll Do
    • Strategy: define and implement the strategy of your city
    • Run Cross Functional Projects: lead on reliability, selection or profitability projects driving implementation by bringing together teams from across the business
    • Experiment: take the lead on local tests of new practices and document learnings to help shape the future of our Italy and EMEA processes
    • Own Relationships: with some of our smaller strategic local restaurant partners (e.g. national chain's local franchisees; local favourite independents)
    • Win Local Favourites: identify restaurant exclusivity opportunities to lock in strategic partners, working with Restaurant sales to push these over the line
    • Secure Restaurant Selection: identify restaurant partnerships at risk through core metric analysis and build recommendations on how to prevent restaurant churn
    • Develop Tracking: dig into the city at a granular level to understand metrics such as reliability, profitability, selection etc
    • Build Tools: identify gaps in restaurant selection or marketplace reliability to help ensure Central teams are maximising their impact



What You'll Need

  • A minimum of 3 years years of experience of operations management / management consulting / investment banking / strategy work in a large business, or of growing a startup
  • Data-driven decision mentality and sound business judgment through extremely strong analytical thinking and modelling ability. Excel skills necessary, SQL knowledge advantageous
  • Good business understanding and judgement. Comfortable in understanding a business through its financial information and thoughtful about overall strategic choices
  • High adaptability to change and ability to execute quickly. Able to pivot quickly from long-term thinking to immediate action tactical response
  • Great project manager and thoughtful in the prioritisation of personal time. Able to deliver projects however many urgent tasks crop up
  • Able to cope with pressure and an environment where not everything works yet. Much more interested in taking ownership of problems than in worrying about whose problem it is
  • Curious and eager to learn about all aspects of the business. Can build up skills and knowledge very fast to become a recognized subject matter expert amongst your peers
  • Empathetic in dealing with different people. Able to quickly build relationships with external partners, couriers and internal stakeholders with no problem
  • Excited about Uber's prospects for the future and a believer in the value that Uber brings to its cities


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Noi di Uber non ci limitiamo ad accettare le differenze: le celebriamo, le sosteniamo e ne facciamo un fattore di crescita, a vantaggio dei nostri dipendenti, del nostro prodotto e della community. Uber è orgogliosa di essere un'azienda che sostiene le pari opportunità ed è molto attiva in questo senso. Uber si impegna a offrire opportunità di impiego uguali per tutti, a prescindere da razza, colore, discendenza, religione, genere, nazionalità, orientamento sessuale, età, cittadinanza, stato civile, disabilità e identità di genere.