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Follow the law

This section is based on laws and regulations that everyone must follow. For example, using Uber apps to commit any crime or to violate any other law is prohibited.

Car seats

Drivers and riders should comply with local laws when traveling with infants and small children. When riding with children, it’s the account holder's responsibility to provide and fit a suitable car seat. Children age 12 and under should travel in the back seat.

  • When riding with small children, it’s your responsibility to provide a car seat. Children requiring car seats must be strapped in them during the entire ride and not held on laps. Remember, not all car seats fit all cars, so drivers can still decline the ride if you don’t have the appropriate car seat or if they aren’t comfortable with having you install one in their car.

  • When picking up riders traveling with small children, you can give them extra time to properly install a car seat before driving off. If they don’t have the appropriate car seat or you’re not comfortable with a rider installing one in your car, you can cancel the ride. Note that refusing or canceling trips on this basis will not impact your driver rating.

Follow all laws

You’re responsible for knowing and obeying all relevant local laws, including airport rules and regulations when at the airport, and the rules of the road, including speed and traffic laws, at all times when using the Uber apps.

  • All relevant licenses, permits, and any other legal documents required of drivers must be up to date. For example, all drivers are required by law to maintain a valid driver’s license, insurance, and vehicle registration. For ridesharing, this includes meeting the applicable regulatory requirements for rideshare or for-hire drivers in your area.

    We review reports of collisions and traffic citations that may have happened during a trip. Local rules about parking may limit where you can park your vehicle when waiting for riders to arrive. For example, stopping in bike lanes or blocking accessibility ramps may violate the law.

  • For everyone’s safety, let your driver handle the driving. Don’t touch the steering wheel, for example, and don’t tamper with the gear shift or other knobs, buttons, or components that are used to operate a vehicle. Don't ask a driver to speed or to make illegal stops, dropoffs, or maneuvers.

  • When riding or parking a bike or scooter, be mindful of local regulations and rules; you can check your city government’s website for applicable laws. Following local rules of the road usually requires you to yield to pedestrians, ride in the direction of traffic, signal if you’re planning to change direction, and come to a complete stop at red lights and stop signs.

Service animals

Local laws require that drivers must provide rides to anyone with a service animal. Knowingly refusing a rider a trip because of their service animal will result in losing access to the Uber apps, even if a driver has allergies, religious objections, or a fear of animals.

  • You can’t refuse a trip because a rider is traveling with a service animal.

  • Your driver can’t refuse to transport you because you’re riding with a service animal. If you're riding with an animal that's not a service animal, it's good etiquette to contact your driver and let them know that you’re traveling with a pet. Drivers are free to choose whether to transport pets that aren’t service animals.

Drugs and alcohol

Drug use and open containers of alcohol are never allowed while using the Uber apps.

  • Never bring illegal drugs or open containers of alcohol into a car. If you have reason to believe your driver may be under the influence of drugs or alcohol, ask the driver to end the trip immediately. Then exit the car and call your local authorities or emergency services. Once you have left the vehicle, please also report your experience to Uber.

  • By law, you cannot drive while intoxicated. The law prohibits driving while under the influence of alcohol, drugs, or any other substance that impairs your ability to safely operate a vehicle. If you encounter a rider who is too drunk or rowdy, you have the right to decline the trip for your own safety. Riders should not take open containers of alcohol, or be under the influence of drugs, on a trip. If you encounter a rider who is too drunk or rowdy, you have the right to decline the trip for your own safety.

  • Never ride while under the influence of alcohol, drugs, or any other substance that impairs your ability to safely operate a bike or scooter.

Firearms and weapons

Riders and their guests, as well as drivers, are prohibited from carrying firearms or weapons of any kind while using the Uber app, to the extent permitted by applicable law.


Deception can weaken trust and also be dangerous. Intentionally falsifying information or assuming someone else's identity, for example when signing in or undergoing a security check, isn’t allowed.

Provide accurate information when reporting incidents, creating and accessing your Uber accounts, disputing charges or fees, and requesting credits. Only request fees or refunds that you’re entitled to, and use offers and promos only as intended. Don’t knowingly complete invalid transactions.

Street hails

To enhance the safety of each experience, off-app pickups are prohibited. The law prohibits street hails while using the Uber apps, so never solicit or accept payment outside the Uber system. Drivers should never solicit or accept payment outside the Uber system, unless a rider is using a payment option facilitated by Uber.

Other unacceptable activities

Never harm the business or brand by doing things like using Uber’s trademark or intellectual property without permission.

No Uber account may be used to arrange and pay for, or advertise the use of, rides, bike or scooter trips, transit, or other activities on the Uber apps as part of illegal, discriminatory, hateful, or sexually explicit activities.

  • Drivers should only use Uber branded items that are obtained from Uber. The use of unauthorized or third-party items—such as lights, placards, signs, or similar items bearing Uber’s name or trademark—may confuse riders.

See more Community Guidelines

Treat everyone with respect

Help keep one another safe