Reviews and ratings on Uber Eats

(a) For Partners

After each order, the Consumer account placing the order can award the Partner a star rating ranging from 1 to 5 based on their experience. Individually awarded star ratings are not visible in the Uber Eats app or website. The average Partner rating displayed on the Uber Eats app and website is calculated from the ratings received over the last 91 days, from a minimum of 10 ratings received.

Additionally, the Consumer can give the dish ordered a thumbs up or thumbs down rating and/or choose from a series of pre-recorded compliments. This review is not published on the Uber Eats app or website and is only shared with the restaurant in question. As compliments are pre-recorded, they are not subject to review.

The Consumer can also leave a free comment, which is shared with the Partner as feedback, but is not displayed on the app or website. These comments are not subject to review.

Consumers who have placed a minimum number of orders from a particular Partner within a set period of time (e.g. three or more times in the past year) can leave a free comment in the form of a “story highlight”. These highlights are displayed on the Partner’s store page and are visible to other Consumers. Stories are subject to Uber’s review and any that do not comply with our Community Guidelines, contain offensive or inappropriate content, are not in the primary language for the relevant country or do not otherwise meet internal standards are not published. All small to medium Partners can participate in the stories feature free of charge, unless they opt-out.

Consumers do not receive any consideration in exchange for submitting reviews of their experience.

(b) For Couriers

After each delivery, Consumers and Partners can give a Marketplace Courier an anonymous thumbs up or thumbs down rating, depending on their experience. The average satisfaction rate indicated on the profile of the Marketplace Courier is calculated on the last 100 reviews received or all the reviews received if the Marketplace Courier has received less than 100. The satisfaction rate is indicated as soon as the Marketplace Courier receives at least 10 reviews.

If a Consumer leaves a positive review (thumbs up), the Consumer is invited to choose from a series of pre-recorded compliments, which are published on the Marketplace Courier’s profile. The most frequently assigned compliments are displayed first on the Marketplace Courier’s profile, in descending order. As compliments are pre-recorded, they are not subject to review.

If a Consumer leaves a negative review (thumbs down), the Consumer is asked to provide the reason by selecting a pre-recorded reason. This review is not published on the Uber Eats app or website and is only shared with Uber.

Consumers do not receive any consideration in exchange for submitting reviews of their experience.