How to get support
Help is available when you need it, 24 hours a day, 7 days a week. Explore ways to get the answers you need and contact Uber for assistance.
In this video, you’ll learn about:
- Getting answers to frequently asked questions
- Connecting to phone support
- Submitting a question online
- Getting help in person from an Uber agent
Ways to get help
Whether you have a simple question, need to report an issue, or just want to talk to someone at Uber, there are several ways to get in touch.
1. Tap Help at the top of the app to see answers to frequently asked questions.
2. Don’t see the answer you need? Scroll down to call or email us.
3. You can also visit your local Greenlight Hub for assistance or submit a question at help.uber.com.
If you contact Uber through help.uber.com, our support team will get back to you within 24 hours. You’ll receive a notification on your phone (if you have notifications enabled) letting you know that you’ve received a response. We’ll also send you an email.
Accident response tips
We’re committed to prioritizing the safety of everyone who uses Uber. If you’ve been involved in an accident, check that all parties seem safe, and notify police and paramedics if necessary.
You can report the accident to Uber by tapping your profile photo, then Help at the top of your app, followed by Trip Issues and Adjustments, then I was in an accident. A member of Uber’s team will reach out to gather information about the accident.
More help
Still having trouble finding what you need? Try these other handy resources.
Online help
Our website at help.uber.com/partners has a wealth of great information for new and experienced drivers.
Rider issues
Did you have trouble with a rider? You can report these issues in the app by tapping your profile photo, then Help at the top of your screen, followed by Trip Issues and Adjustments.
Questions from drivers
- What’s the fastest way to get help?
Use the frequently asked questions inside your Driver app to get fast answers. You’ll find them by tapping your profile photo, then Help at the top.
- What if I can’t sign in?
If you're having trouble signing in to your Uber Driver app, you can reset your password here. Use the email address you believe is associated with your account. We'll send you an email with a link to reset your password.
- What do I do if my app is freezing or crashing?
Try closing the app first (if possible, quit the app completely rather than keeping it running in the background). If it still doesn’t work when you reopen it, you may need to reset your network settings on your phone, or delete and then reinstall the Driver app.
Drive your way in the app
Drive your way in the app
The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.
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