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Account Manager (German Speaking), Uber Freight

City Operations, Operations & Launch u gradu Amsterdam, Netherlands

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

 

The Uber Freight business is growing rapidly, and is expanding internationally for the first time. The freight industry in the European Union has a unique set of strategic and operational challenges. It’s our vision at Uber Freight to transform the industry by creating an efficient, safe, and a high-quality experience for commercial shippers and carriers by matching freight loads through technology.

 

Our EU Account Managers assist with the development and growth of the initial customer network for the Uber Freight Europe marketplace. You are part of a team that partners with external clients and internal sales team to facilitate and execute daily operations, while anticipating challenges and presenting solutions to delight our Enterprise customers and support Uber Freight's business objectives. Account Managers are committed to exceptional service and continuous improvement. We are seeking candidates who are excited to help create a product with lasting value, have a desire to improve their operations acuity, and are passionate about changing the Logistics Industry abroad.

 

You will be joining a start-up operation helping launch Uber Freight into the international marketplace. If going global is for you, get in on the ground floor and help us build the future of freight internationally! 

What You'll Do:

  • Develop process and system improvements to continually raise the bar of execution
  • Direct, manage and execute daily operations in support of our International customer base
  • Participate in the development, implementation and automation of critical business processes and tools used to track sales process, forecasting, pipeline management and performance
  • Work with customers to continually seek new solutions for their logistics challenges
  • Manage any issues that come up in the normal operation of freight movement
  • Be able to speak to core operational and growth metrics with the management team
  • Serve as a partner to our sales team anticipating challenges and presenting solutions to support Uber Freight's business objectives

 

What You’ll Need:

  • An undergraduate degree or 2+ years of equivalent experience in a professional experience focused on process and operational improvement 
  • Fluency in English and German
  • Onboard and develop customer accounts
  • Demonstrated ability to solve complex problems under pressure
  • Innovative mindset focused on doing things better, faster, more efficiently
  • Ability to collaborate and work with a highly diverse set of customers, transportation partners, and internal partners
  • Passion for the service needs of our customers and transportation partners
  • Analytical and critical thinking ability
  • Strong communication and organizational skills
  • The ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
  • Bachelor's Degree or equivalent experience
  • Project management experience, coursework or certification a plus

 

About the team:

The Uber Freight Account Management team serves as a partner to our external clients and internal sales team, anticipating challenges and presenting solutions to support Uber Freight's business objectives. They help build and ensure sustainable growth for the European business.


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