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User Experience (UX) Researcher, Safety

Design u gradu San Francisco, CA

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

 

“Every day, our technology puts millions of people together in cars in cities around the world. Helping keep people safe is a huge responsibility and one we do not take lightly.”

Dara Khosrowshahi, Uber CEO

 

The Safety team at Uber is passionate about ensuring the safety and privacy of all our users around the globe. We work in a close, cross-functional team to deliver insights for immediate, on-the-ground product improvements, and to inspire moonshot initiatives that combine technical expertise with human empathy. We’re looking for data-oriented, opinionated and passionate individuals who will bring empathy and an analytical mindset to make sure Uber remains a safe platform for all our users.

 

At Uber, we #standforsafety - and if you're a great UX researcher, comfortable in a high-velocity environment and driven to solve the hardest problems, we'd love to talk with you soon.

What You’ll Do

 

  • Design and conduct qualitative studies, including field observations and interviews, remote and in-person usability studies for existing and future products
  • Design and conduct quantitative studies, such as structuring and analyzing surveys to evaluate impact of product changes and gather insights at scale
  • Identify and explore new opportunities through creative research methods and co-design sessions to help define product roadmaps, vision, and strategy
  • Collaborate closely with other researchers, designers, product managers, data scientists, marketing and operations managers, and engineers to ensure research you deliver is integrated into every aspect of the product and provides a holistic view of our users
  • Synthesize and communicate research findings to inform business decisions through rich storytelling via presentations, reports, workshops and any other novel, creative approaches that you invent
  • Adapt and innovate research methods to meet product needs by delivering high quality insights in a fast paced work environment, and by contextualizing for specific use cases across products such as car rides, food delivery, and couriers
  • Build empathy across the organization to improve the products we build for our riders, driver-partners, couriers, and employees in cities all around the world and always champion for our users

 

What You’ll Need:

Minimum qualifications:

  • BA/BS degree in Human-Computer Interaction, Statistics, Psychology, Computer Science,  or a related field, or equivalent practical experience
  • 5 years of experience in a product development research setting
  • Ability to travel within the United States and abroad

Preferred qualifications:

  • MS or PhD degree in Human-Computer Interaction, Psychology, Statistics, Computer Science or a related field
  • Track record of demonstrating excellent command of research questions within a given domain and of technical tools for the analysis of data within that domain
  • Previous experience driving research programs that have had a lasting impact on product and design decisions
  • Background in user identity, risk analysis, systems thinking, or behavioral science is a plus

 

Bonus

  • Familiarity with a programming language commonly used for data manipulation and computational statistics (such as Python, R, Matlab, C++, Java or Go), and in SQL
  • Previous experience conducting research in other global regions and working on products with global impact
  • Ability to fluently communicate in languages other than English
  • Previous experience identifying, onboarding, and managing external research, translation, transcription, and tools vendors

About the UX Research Team:

The Design Research team’s mission is to inform and influence product decisions with exceptional insights about people, technology and services in our current and future world. At Uber, we spend our days bridging the gap between physical and digital experiences, and adding value to people’s everyday lives by creating transportation options and economic opportunities. We’re hiring researchers with varying levels of experience to help create memorable experiences for our riders and partners, and level up products used by our city teams to keep Uber moving globally. You will help grow our talented research team within the US and beyond. Today, our researchers are based in 8 different cities that represent 6 countries, and they support products used in over 400 cities in which Uber operates.


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Uber ne samo da prihvaća različitost, nego ju i slavi, podržava te raste zahvaljujući različitostima za dobrobit naših zaposlenika, proizvoda i zajednice. Uber s ponosom osigurava jednake mogućnosti za sve na radnom mjestu te kao poslodavac promiče jednakost. Zalažemo se za jednake mogućnosti zapošljavanja bez obzira na rasu, boju kože, podrijetlo, vjeru, spol, nacionalno podrijetlo, seksualnu orijentaciju, dob, državljanstvo, bračno stanje, invaliditet, rodni identitet ili veteranski status.