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User Experience (UX) Researcher, Payments

Design u gradu New York, NY

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

 

The Design Research team’s mission is to inform and influence product decisions with exceptional insights about people, technology and services in our current and future world. At Uber, we spend our days bridging the gap between physical and digital experiences, and adding value to people’s everyday lives by creating transportation options and economic opportunities. If you’re a researcher unafraid to push the limits and looking to work with sharp, motivated co-workers in a fun office environment, we’d love to talk with you.

 

We’re hiring researchers with varying levels of experience to help create memorable experiences for our riders and partners, and level up products used by our city teams to keep Uber moving globally. You will help grow our talented research team within the US and beyond. Today, our researchers are based in 8 different cities that represent 6 countries, and they support products used in over 400 cities in which Uber operates.

What You’ll Do

 

  • Design and conduct quantitative studies, such as structuring and analyzing surveys to evaluate impact of product changes and gather insights at scale
  • Design and conduct qualitative studies, including field observations and interviews, remote and in-person usability studies for existing and future products
  • Identify and explore new opportunities through creative research methods and co-design sessions to help define product roadmaps, vision, and strategy
  • Collaborate closely with other researchers, designers, product managers, data scientists, marketing and operations managers, and engineers to ensure research you deliver is integrated into every aspect of the product and provides a holistic view of our users
  • Synthesize and communicate research findings to inform business decisions through rich storytelling via presentations, reports, workshops and any other novel, creative approaches that you invent
  • Adapt and innovate research methods to meet product needs by delivering high quality insights in a fast paced work environment, and by contextualizing for specific use cases across products such as car rides, food delivery, and couriers
  • Build empathy across the organization to improve the products we build for our riders, driver-partners, couriers, and employees in cities all around the world and always champion for our users

 

What You’ll Need:

 

  • 5-7 years of experience in a product development research setting
  • MS or PhD degree in Human-Computer Interaction, Psychology, Statistics, Finance, Computer Science, or a related field
  • Track record of demonstrating excellent command of research questions within a given domain and of technical tools for the analysis of data within that domain
  • Previous experience driving research programs that have had a lasting impact on product and design decisions
  • Familiarity with a programming language commonly used for data manipulation and computational statistics (such as Python, R, Matlab, C++, Java or Go), and in SQL
  • Ability to travel within the United States and abroad

 

Bonus

  • Previous experience conducting research in other global regions and working on products with global impact
  • Prior experience with financial products and the banking industry will be highly valued
  • Ability to fluently communicate in languages other than English like Spanish or Portuguese
  • Previous experience identifying, onboarding, and managing external research, translation, transcription, and tools vendors
  • Some experience of building a team is helpful

About the team:

The Money team is an emerging area within Uber. As millions of transactions happen over our network every day, we have an opportunity to bring the very best of financial experiences to our customers.  In this role, you will be working with cross functional partners around the future of our financial experiences for riders, drivers, eaters, freighters and more. From earnings enhancements to long term relationship building, some of the most complex challenges for the gig economy worker will be yours to solve. The Money team is based out of San Francisco, New York and Amsterdam allowing for strong global collaboration. This role may be based out of New York in the future but can currently start in SF.


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