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Complex Claims, Cargo Advocate

Insurance, Safety, Security & Insurance u gradu Chicago, IL

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.



We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role



The Cargo Claims Advocate will ensure the proper and efficient handling of cargo claims with the aim of maintaining good shipper and carrier relationships, all in accordance with applicable legal, insurance, and contractual requirements.

What You’ll Do
  • Ensure that Uber Freight cargo claims are well handled from both a customer experience and a claims cost management standpoint
  • Analyze data from incidents, notice of intent and cargo claims from customers, shippers, consignees, and carriers relating to cargo loss incidents and determine the claim’s validity
  • Determine next steps and order inspections in order to support the claim with the customer or carrier in an effort for resolution. Evaluate police and independent inspector reports, including video, written incident reports, etc. in claim resolution
  • Notify customer and carrier of claim filings and/or determinations and work with the customer and carrier to understand filing requirements, burdens of proof, and other fundamental aspects of cargo claim resolution     
  • Work closely with other key teams including, Insurance, Account Management, Carrier Operations, Carrier Quality, Finance, Legal and Compliance
  • Ensure all prevention, settlements, inspection, pre and post investigation activities and methods comply with required and applicable rules and regulations
  • Use data, statistical and trend analysis, and observation analysis to identify root cause of freight damage exceptions and recommend countermeasures to address or mitigate damage occurrence and liability exposure
  • Provide information for senior level reporting on loss forecasting and estimating the financial impact of freight claims


What You’ll Need
  • Bachelor’s Degree or equivalent
  • Minimum 3 years experience handling complex cargo claims
  • Impeccable written and verbal communication skills
  • Strong analytical and problem-solving skills
  • The ability to negotiate and resolve conflict


About the Team


The Complex Claims team consists of 7 claims professionals between San Francisco and Chicago. The San Francisco team works closely with Uber HQ to develop solutions for a variety of special programs as well as address all high severity issues that are complex in nature. The Chicago team supports Uber Freight and provides support to a number of business teams with the UF organization. Both functions work together to ensure operational excellence, quality claims management and the delivery of superior customer service.

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