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Business Analyst, Carrier Strategy & Operations

Central Operations, Operations & Launch u gradu Chicago, IL

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.


For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.


And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on new modalities, self-driving cars and even urban air transportation, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.


About the Role


Our Operations teams are the heart and soul of Uber Freight. The Analyst, Carrier Strategy & Operations role has a direct impact on the growth and optimization of the carrier population on Uber Freight’s platform, continually improving the carrier experience through easier access to high quality freight, while minimizing hassles and streamlining processes. This data-driven role calls for a rare combination of analytical thinking, operational prowess,  and interpersonal ability to manage relationships with a very valuable part of our business; our carriers.


Analysts surface frontline and impactful issues while working closely with our brokerage, strategy, product, marketing, and engineering teams to develop more permanent and scalable solutions. This role is ultimately responsible for making sure we have carriers and liquidity in the marketplace, driving growth to the business through app utilization and efficient processes.


What You’ll Do

  • Analytics. Utilize data to understand carrier behavior and areas for improvement in our carrier communication, sign-up and incentive programs.
  • Strategy. How do we take our business to the next level? What business levers should we pull to scale quickly? You’ll play a key role in taking Uber Freight to the next level by coming up with and executing operational strategies.
  • Develop & Optimize Processes. Take big picture ideas and projects and break them into actionable steps with aggressive timelines for completion.  
  • Product Improvement. Pro-actively search for bugs and help pilot new features which could improve a seamless carrier and shipper experience.
  • Partner Relations. Manage carrier relationships, identify and attack problem areas for drivers, and negotiate with businesses for carrier rewards.
  • Hustle. Take ownership of Uber Freight's growth and do whatever it takes to get the job done


What You’ll Need

  • Bachelor's degree in Economics, Finance, Statistics, Engineering or similar field.
  • At least 2 years of Strategy Consulting, Accounting, Banking, or Start-up background with previous experience using data to drive business decisions
  • Excellent Excel skills required
  • SQL experience strongly preferred
  • R & Python preferred but not required
  • Demonstrated leadership of leading initiatives and projects at your organization.


About Uber Freight

Uber Freight is a marketplace built to connect shippers with trucks, much like the way the Uber app connects drivers and riders. We are a team of sharp, entrepreneurial individuals who are redefining the movement of things around the world. On the Uber Freight team, we fiercely believe that our dedication to transportation technologies will bring more collaborative, highly efficient, and increasingly safer transportation logistics to our roads. We are currently looking for candidates to join our growing team who share our enthusiasm for tackling today’s toughest challenges in transportation. When we see individuals truly owning their individual success, we succeed as a team.

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Uber ne samo da prihvaća različitost, nego ju i slavi, podržava te raste zahvaljujući različitostima za dobrobit naših zaposlenika, proizvoda i zajednice. Uber s ponosom osigurava jednake mogućnosti za sve na radnom mjestu te kao poslodavac promiče jednakost. Zalažemo se za jednake mogućnosti zapošljavanja bez obzira na rasu, boju kože, podrijetlo, vjeru, spol, nacionalno podrijetlo, seksualnu orijentaciju, dob, državljanstvo, bračno stanje, invaliditet, rodni identitet ili veteranski status.