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如何獲取支援

Help with the app is available when you need it, 24 hours a day, 7 days a week. Here are some ways you can get answers and contact Uber for assistance.

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更多獲取支援的方式

If you need help with the app, here are ways you can get support that’s fast, friendly, and available around the clock.

1. Tap Help in the app menu to see answers to frequently asked questions.

2. Don’t see the answer you need? Scroll down to call us.

3. You can also visit your local Greenlight Hub for assistance or submit a question at help.uber.com.

If you contact Uber through help.uber.com, our support team will get back to you within 24 hours. You’ll receive a notification on your phone (if you have notifications enabled) letting you know that you’ve received a response. We’ll also send you an email.

事故回應提示

Uber 承諾以每位用戶的安全為首要考慮。如果你遇到意外,請確保所有相關人士安全無礙;如有需要,請通知警方和急救人員。

You can report the accident to Uber by tapping the menu button, then Help, followed by Trip Issues and Adjustments, then I was in an accident. A member of Uber’s team will reach out to gather information about the accident.

更多協助

仍然找不到所需協助?試試查看其他實用資源。

網上幫助

Our website at help.uber.com/driving-and-delivering has a wealth of great information for new and experienced drivers.

乘客問題

If you’d like to report an issue about your rider, tap the menu at the top left of the Driver app, then Help, followed by Trip Issues and Adjustments and Issue with a rider.

預約會面

在部分城市,你可直接於 App 內安排預約,與當地 Uber 服務中心的專員會面。

常見問題

  • Use the frequently asked questions inside your Driver app to get fast answers. You’ll find them by tapping the menu icon, then Help.

  • If you're having trouble signing in to your Driver app, you can reset your password here. Use the email address you believe is associated with your account. We'll send you an email with a link to reset your password.

  • 你可先嘗試關閉 App (如果可以請完全退出,以免 App 在背景繼續運行)。如在重新開啟 App 後問題持續,你可能需要重設電話的網絡設定,或者刪除司機夥伴 App 後重新安裝。

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