Ride with confidence
The Uber platform was built with safety in mind. Through incident prevention tools, insurance coverage, and technology that keeps you connected, we’re dedicated to helping you move safely and focus on what matters most.
Designing a safer ride
Before anyone can drive with Uber, they must complete a background check. Current drivers continue to be vetted every year.
Features to help keep you safe
On every trip, you can tap a button for safety tools and get help whenever you need it.
An inclusive community
Through our joint efforts with cities and safety experts and by working together, we’re helping to create safe journeys for everyone.
Your safety drives us
Safety features are designed into the app. So you get home after a night out. So you can tell your loved ones where you are. And so there’s help if something unexpected happens.*
Emergency assistance button
You can use the in-app emergency button to call and get help if you need it. The app displays your location and trip details, so you can quickly share them with authorities.
24/7 incident support
Our customer support team is specially trained to respond to urgent safety issues.
Share My Trip
Set up your Trusted Contacts and create reminders to share your trip status with friends and family in real time.
Access the Uber app’s safety features all in one place whenever you’ve requested a ride with Uber.
Your feedback matters. Low-rated trips are logged, and users may be removed.
All rides on the Uber platform are tracked by GPS.
Phone number anonymization
The app makes phone numbers anonymous, so your personal information stays private.
On Trip Reporting
If you feel unsafe while on a trip, you can immediately and discreetly report it to Uber. A member of our Safety Team will reach out for support shortly after the trip.
Insurance on every trip
Uber partners with leading insurance providers to help protect you in the event of a covered accident.
All trips booked through the Uber App in Hong Kong are insured in compliance with the Hong Kong Motor Vehicles Insurance (Third Party Risks) Ordinance. Rest assured and enjoy your Uber trips.
Insurance on every trip
Leading auto insurance providers like Allstate, Farmers®, Liberty Mutual, and Progressive help protect you in the event of a covered accident.
Check your ride, every time
Before you hop in, take a second to double-check the app for your driver’s information. Follow these 3 steps to make sure you get into the right car:
Match the license plate number.
Match the car make and model.
Check the driver's photo.
Strengthening our community
Our Community Guidelines were established to keep Uber enjoyable and inclusive for everyone. Any person who doesn’t follow the guidelines can be removed from the platform.
Safer journeys for everyone
Our commitment to safety goes beyond the app. We partner with leading organizations to help make roads safer and our cities stronger.
Listening to a Safety Advisory Board
Uber develops new processes and features with the help of leading experts from the fields of safety and security, women’s safety, civil rights, and road safety.
Partnering with public safety officials
Uber has an investigative team of former law enforcement professionals who offer immediate assistance to public safety officials in active cases.
Supporting disaster-relief efforts
Our team works with government officials and organizations like the Red Cross to support relief efforts on the ground.
*Certain requirements and features vary by region and may be unavailable.