About the Role
At Uber, providing amazing support that establishes trust for riders and driver partners--our community--is a core feature of our product experience. We invest in it and believe in providing the highest quality service implemented in the smartest, most efficient way.
Accurately forecasting and planning Customer Service Representative (CSR) staffing needs to meet response time targets is a critical enabler to delivering an excellent support experience. The Program Manager, Workforce Management (Forecasting and Planning) will focus on operational excellence across our Business Process Outsourcer (BPO) network, turning data into business insights that will power our ability to scale, refine, and optimize our global support network.
What You'll Do
What You'll Need
Bonus Points if
About the Team
The Global Network Team is committed to creating an efficient network that provides our community with a seamless, prompt, and complete resolution to their concerns every time.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.