About the Role
As the Global Program Manager, Uber Eats, you will help craft and execute the vision for scaling Uber's customer support (and potentially 'beyond support' activities like account management).
We strive to make Uber Eats the top food delivery platform in every geographic market we serve. We must provide exceptional customer experience to achieve this. With the product constantly changing for the better for Eaters, Couriers and Restaurants, you will be 'tip of the spear' for driving operational improvements to accelerate scaling.
You will partner with our worldwide Engineering, Operations and Community Support teams to build experiences that are truly customer obsessed.
You will be responsible for aligning global programs, leading cross-regional projects, and improving critical processes to drive growth and save investment dollars.
This is a dynamic project & program management role with a heavy focus on cross-functional collaboration, strategy setting, regional harmonization, and process improvement through alignment, teamwork, organization and data insights. The ideal candidate is an empathetic, data-driven self starter.
Delivering the caliber of customer support we expect isn't easy--it takes leaders who can understand Uber's operations, adapt to our constantly changing business, and help solve problems where no solution currently exists.
What You'll Do
What You'll Need
Bonus Points If
About the Team
Community Operations is pioneering how Uber manages customer and partner support around the globe. The team you will join has a mission to make customer experience our #1 competitive advantage. Join us in championing this mission until it's a reality.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.