Operations Manager (Warehouse), JUMP - Rotterdam

About the Role

Operations are the heart of every JUMP system - ensuring bikes and scooters are maintained and charged - exactly when and where our customers need them, at all times. As the Warehouse Operations Manager, you will create the operational strategies, establish the processes, manage a team of externals and drive the improvements that will determine the continued success of JUMP in Rotterdam. You will drive JUMP's mission to support cycling for everyone.

The ideal candidate for this role should have a lot of passion for micro-mobility, strong process improvement and problem solving skills, excellent time-management and be ready to lead by example. If you're hungry for a true start-up experience and ready to shape the future of urban mobility, this is the role for you. You will report to the General Manager.

What You'll Do

• Create & Optimize Processes. We are a new company launching a new product in new environments - we not only need to create and constantly optimize our own processes for this operation, but for the many JUMP systems that are to follow in the near future.
• Build and lead a team. You will be recruiting and managing a team of mechanics and fleet operators in the warehouse and on the field.
• Problem Solving. You will operate a technology platform and capital assets in dynamic urban environments. All kinds of obstacles, barriers and problems happen on a daily basis and you must be ready to solve them as fast as they happen. You see upcoming systemic problems from far away.
• Create a fun, inclusive, and safe work culture. You will help create a hard-working, challenging, and fun workplace. Above all else, you will be responsible to ensure the safety of your team and our riders.
• Grow the business. You will be constantly seeking solutions that scale, while overseeing the growth of our business. Your processes and projects will directly contribute to the city's growth.
• Be Data-driven. You will ensure you are creating, collecting, and incorporating operational data to constantly monitor performance and find opportunities to improve. You, with help from colleagues, will build the analytical frameworks and operational models to enable constant improvement.
• Collaborate . Operations will need to collaborate with data scientists, communications and marketing, bicycle engineers, supply chain professionals, HR, and other teams.
• Balance attention to detail with swift execution.

What You'll Need

• A minimum of 2 years of experience in operations, supply chain or related business / industries.
• Excellent organization and time management systems for yourself and your employees.
• Experience with data-based decision-making, exercising good judgement in ambiguous circumstances, and effectively communicating across a diverse team.
• Strong excel skills a must, other database experience helpful. Comfortable learning and using new software tools.
• Strong interpersonal skills. Ability to build relationships, lead a team, manage employees, and create a result-driven but fun workplace.
• Proven to be self-motivated, self-directed, and eager to take ownership of tasks to ensure solution.
• Clear Communicator. You are a clear and concise communicator with the ability to synthesize a lot of information quickly and highlight the key insights.
• Fluency in English is required with Dutch being a big plus.
• Knowledge or passion for any of the following a plus: the Rotterdam area, micro-mobility and SQL.

About JUMP

JUMP is building the future of urban mobility: shared electric vehicles that are the quickest, most enjoyable, and most empowering way to get around a city. Cheaper than most transportation options and faster than cars in traffic, JUMP is a game-changer for local transportation. Founded in 2010, JUMP pioneered dockless bike share and has deployed more than 14,000 bikes in 6 countries. This year JUMP is launching the next generation of e-mobility options in the US and Europe. Our goal is to transform cities, making them more sustainable, equitable, and livable through electric mobility.

To make this vision a reality, we need to grow our team. We place tremendous value on our company's roots and culture: a mix of ingenuity, controlled chaos, hard work, and sense of purpose. This is a great opportunity to join a rapidly growing team that is shaping the future of transportation.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.