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Central Driver Experience Manager, LATAM

Central Operations, Operations & Launch
in Sao Paulo, Brazil

About the Role

Our business in Latin America depends on more than 1.5 million monthly active driver and courier partners, who in turn rely on Uber for all or a portion of their livelihood. As independent work through platforms like Uber becomes a viable source of self-employment, a conversation about how to treat those working on them is beginning to take shape.

This is a critical pillar for our business sustainability, so we are looking for someone that can develop and implement a Driver relationship strategy for Latin America. In this role, the person must have a deep understanding of drivers' reality and the Uber business, as well as a background in customer relationship and engagement.

What You'll Do

  • Lead the Ops strategy of future of work (FoW) for gig economy and discussions with key stakeholders (leadership, legal, policy, S&P, territories)
  • Implement and develop a driver relationship strategy for the short and the long term, engaging with the driver community and internal areas that impact the driver experience
  • Further develop and integrate our driver platforms in order to provide a more engaging and coherent experience to drivers
  • Expand and maintain the Driver Relationship Framework process for Latam
  • Engage on the Driver Relationship global Ops community for best practices
  • Work with product to bring features to the Latam market that will contribute to the driver experience we want to design based on FoW strategy

What You'll Need

  • A minimun of 3 years of high performing work experience in startup, strategy, operations, analytics, business development, or a variety of other specialty roles with demonstrated ability in quantitative fields, but we will consider candidates with less experience if they meet our other requirements
  • An interest in and passion for Uber business
  • A deep passion for our customers (drivers) and a desire to improve customer experience
  • Background in customer relationship and engagement
  • Excellent communication skills and ability to interact with internal and external partners
  • Great organizational skills
  • The ability to work autonomously and own and complete projects
  • To be a problem solver at heart

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.