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Manager, Product Design, Uber Freight

in San Francisco, California

About the Role

We're seeking a design leader to manage and help designers, design engineers, researchers and strategists on our Uber Freight team realize Uber's global vision, and together, become the best design team in the industry.

About Uber Freight Design

We are a rapidly growing team of a dozen designers and researchers with a shared vision of infusing every Uber Freight experience with delight. Each designer and researcher is aligned with a team that serves drivers, shippers, and operations specialists, so we get to own a design from beginning to end. We stand behind a healthy critique culture so we can cross-pollinate ideas, identify journeys, and collaborate on solutions.

Learn more about the Design Team and the work being done here https://www.uber.design

What you'll need:

  • You're still an amazing designer. Your portfolio is so inspiring that we'd consider you for a staff level position, but your interests lie more in helping others become amazing designers.
  • As a designer, you're a unicorn. You're driving best practices in overall experiences and product design -- way beyond the visual.
  • You know how to set the bar high. You know what quality looks like and how to help product teams ship at that quality with minimal impact on velocity.
  • You teach the soft and hard skills. You help designers become the collaborative glue that inspires product management and engineering while also developing their core competencies at envisioning what could be.
  • You hire excellent people. You're able to create the systems for you (and others) to effectively evaluate and hire designers and researchers who can take Uber to new levels of excellence.
  • You increase the effectiveness of the entire team. You improve the entire design and product teams, not just your direct reports. As a leader and example-setter you should be more effective when you're not even in the room. Your processes will be celebrated, emulated and copied by teams throughout the organization.
  • 12-15 years digital design and UX/IA experience for a large / complex websites with multiple KPIs

What you'd do:

  • Lead internal design team for Uber Freight to help define product vision and executions.
  • Happy to be hands on with creating necessary artifacts to support the program and team.
  • Someone who can lead the team by showing great example of design practices and help solve complex interaction problems.
  • Responsible for end-to-end creative direction of the website and web campaigns, from defining complex user-stories, wire-frames and prototyping to visual design with accountability to results.
  • Package creative concepts and present to internal stakeholders in persuasive, articulate and compelling ways.
  • Integrate brand and marketing and positioning with direct response to drive conversions throughout the entire customer journey.
  • Help guide the design team develop IA frameworks that aligns to complex taxonomies, create the foundation for a systematic design thinking to help build and define holistic customer experience across all website properties of uber.
  • Collaborate with analytics and testing team on iterative tests to improve and optimize key metrics.
  • Collaborate with product managers, program managers, engineering leads and design engineers to help define requirements for product development.

About Uber Freight

Look around you: everything you see in the built environment was at some point on a truck. The complex interwoven world of freight allows for our modern way of life to exist by putting food in grocery stores, building materials at construction sites, and the clothes you wear on your back.

But the $4 trillion freight industry is plagued with inefficiencies that go back decades. Wasted time, wasted effort, and missed earnings opportunities are the status quo. Enter Uber Freight: we connect shippers with truckers, much like the way that Uber connects riders and drivers.

On the Uber Freight team, we believe that our dedication to transportation technologies will bring more harmonious, highly efficient, and increasingly safer transportation logistics to our roads.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.