About the Role
As a training curriculum project manager, you will support in building and managing learning curricula to enable high-performing Customer Support teams and efficient training experience. You analyze performance trends and training launches to anticipate future training needs and advocate for continual improvement in the agent training experience. Working with the broader Customer Support Team, you will change the behavior of our Customer Support Teams, both in person and virtual, in order to prepare for a product launch or to roll out an operational change. You will coordinate training launch plans with the Training, Quality Assurance, Agent Knowledge Management teams, program teams and collaborate with the Global Learning Team. You will oversee the design and development process of any required training and coordinate with our lines of business. The candidate will have the ability to seamlessly flex between managing multiple projects, owning schedules, outlining key milestones, and trafficking deliverables. You will build and manage curriculum for a business at an incubation stage as well as a mature stage. The ideal candidate will be an organized self-starter with a strong bias for action and the ability to work with cross-functional teams, provide guidance for projects and easily manage end to end development cycles (receiving request, determining specific learning need utilizing data, building solution and passing to trainers for implementation).
What You'll Do
You'll be tasked with managing curriculum for a number of different lines of businesses. Your role will include managing stakeholders across the US and Canada.
What You'll Need
Bonus Points if
About the Team
On the US&CAN CommOps Learning Team, we adapt, innovate and improve to provide the highest quality support for the most complex and sensitive support issues. We make magic in the moments that matter. Our Curriculum Specialists build and innovate to create the most effective and customer obsessed training experience for our entire org.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.