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Community Operations Specialist - Uber Eats

Community Operations
in Tokyo, Japan

About the Role

We are looking for a Community Operations Program Specialist III (Uber Eats), who is eager to work in an incredibly fast moving business.

ABOUT THE JOB

This role will help in managing, supporting, and monitoring a wide variety of projects along with ensuring operational excellence.

From design to data, strategy to development, you need to love to get into the weeds with problems to figure out how to break down barriers, improve our organizational capabilities and build sustainable solutions. You will also be expected to think creatively, identify data trends, suggest improvements and help in the creation of efficient processes.

This individual will work closely with upper management to make sure that the scope and direction of each project is on schedule, and meeting the objective it was designed for. You will be working with a driven team, employees, stakeholders and management and will often be required to skillfully multitask.

WHAT YOU'LL DO

  • Lead project management for various project initiatives developed proactively
  • Estimate work efforts, define milestones and manage resources accordingly, while driving adherence and compliance with deadlines on deliverables as assigned to projects
  • Coordinate with the Lead in identifying obstacles and enabling forward momentum and progress
  • Liaise with senior stakeholders by communicating status, and engage with local and/or regional stakeholders to drive operational excellence
  • Provides peer-to-peer mentorship to more junior team members to ensure operational excellence

WHAT YOU'LL NEED

  • Business Acumen: Understands direct and inverse relationships between key business metrics and is able to interpret key metrics and financial data
  • Stakeholder Management: Establishes productive working relationships with immediate working team through trust and reliability
  • Problem Solving: Ability to understand problems, generate solutions and provides multiple solutions and tradeoff analysis to recommend best approach
  • Planning & organisation: Understands project objectives to create detailed short-term plans and timelines for executing assigned tasks
  • Execution Excellence: Produces high quality work on-time that requires limited re-working or corrections and has the ability to stay focused under pressure, prioritizing and managing multiple projects simultaneously in a fast-paced environment
  • Functional Expertise: Ability to synthesize knowledge and translate them into actionable project plans; and contribute to assets, playbooks, workshops, projects, and / or processes that add to institutional knowledge at the company.
  • Communication: Communicates clear and concise thoughts, both verbally and written, and collaboratively with team members and stakeholders
  • Teamwork: Works independently and asks for help when needed so as to avoid delays
  • Collaboration & Inclusivity: Appreciates working with people from different cultures and across time zones to develop strategies and foster a cohesive and creative work environment

REQUIREMENTS

  • Proficient in English and Japanese (spoken and written)
  • Ability to analyze data and identify trends and relationships
  • Ability to present said findings coherently and confidently
  • Ability to provide actionable qualitative feedback on quantitative data

WHAT YOU'LL DO

  • Lead project management for various project initiatives developed proactively
  • Estimate work efforts, define milestones and manage resources accordingly, while driving adherence and compliance with deadlines on deliverables as assigned to projects
  • Coordinate with the Lead in identifying obstacles and enabling forward momentum and progress
  • Liaise with senior stakeholders by communicating status, and engage with local and/or regional stakeholders to drive operational excellence
  • Provides peer-to-peer mentorship to more junior team members to ensure operational excellence

WHAT YOU'LL NEED

  • Business Acumen: Understands direct and inverse relationships between key business metrics and is able to interpret key metrics and financial data
  • Stakeholder Management: Establishes productive working relationships with immediate working team throuh trust and reliability
  • Problem Solving: Ability to understand problems, generate solutions and provides multiple solutions and tradeoff analysis to recommend best approach
  • Planning & organisation: Understands project objectives to create detailed short-term plans and timelines for executing assigned tasks
  • Execution Excellence: Produces high quality work on-time that requires limited re-working or corrections and has the ability to stay focused under pressure, prioritizing and managing multiple projects simultaneously in a fast-paced environment
  • Functional Expertise: Ability to synthesize knowledge and translate them into actionable project plans; and contribute to assets, playbooks, workshops, projects, and / or processes that add to institutional knowledge at the company.
  • Communication: Communicates clear and concise thoughts, both verbally and written, and collaboratively with team members and stakeholders
  • Teamwork: Works independently and asks for help when needed so as to avoid delays
  • Collaboration & Inclusivity: Appreciates working with people from different cultures and across time zones to develop strategies and foster a cohesive and creative work environment

REQUIREMENTS

  • Proficient in English and Japanese (spoken and written)
  • Ability to analyze data and identify trends and relationships
  • Ability to present said findings coherently and confidently
  • Ability to provide actionable qualitative feedback on quantitative data

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.