About the Role
The Incident Response Team (IRT) handles safety concerns that come up on the Uber platform. The IRT L3/L4 team works and manages all complex and critical incidents of this nature.
With 2018, being termed as the year of safety, the team is now looking for folks who can contribute to this by helping our clients involved in a safety incident.
Aside from safety incidents, you will be in charge of handling and solving rider and driver escalations.
What you will Need:
Skilled at handling multiple tasks at once and you have the drive to see them to completion
Preferred Experience and Skills:
At least 1-2 years experience in the customer service industry
Preferably have handled a voice account
Internal Hire Experience and Skills:
Other COE LOB's (rider or driver) need an experience of 6 months.
Spoken and written English with the ability to speak fluently in either Mandarin or Cantonese
Willingness to work in shifts (rotating day/night shifts, rotating weekend offs, working during public holidays -- total working hours will be 40 hours a week, 5 days, 8 working hours each day)
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.