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General Manager, UberEATS, Italy

City Operations, Operations & Launch
in Milan, Italy

As the General Manager for Uber Eats in Italy, you will have the unique opportunity to develop and scale the online food delivery business and change the way people think about food in one of our fastest growing markets in Europe! Becoming the food delivery platform of choice for restaurants, consumers and delivery partners can be a complex mission that requires vision, passion, perseverance and creativity. Add to that the fact that we are ensuring the delivery of perishable products on demand at a massive scale, you have a really fascinating set of challenges to navigate. But food is also fun, and our users are passionate about eating great food, so you get to operate in a world that consumers love!

We are looking for someone who has that mix of incredible operational prowess to get great work done, the negotiation and collaboration skills needed to bring out the best from our restaurant partners, the innovation and creative thinking that's required to develop outside the box solutions, and the emotional intelligence required to lead a fast paced business and inspire a team of people.

This role is ideal for someone who has experience in building a business, is excited about managing the operation of a whole market in 360 degrees, and is obsessed not only about the big picture but also about improving and iterating on processes to obtain operational excellence and delivery the "Uber quality" to the customer experience. Country strategy, marketing, marketplace efficiency, quality, sales and account management, internal product development, P&L ownership, team development and coaching, and customer experience all sit under the GM's broad umbrella of responsibilities. Developing a deep understanding of your market and truly being its owner will be critical to your success. This is where creativity meets leadership and execution head on.

What You'll Do

  • Build, develop and lead a team of smart and passionate people towards building Uber Eats and the future of online food delivery in Italy.
  • Set the mission and strategy with your team and oversee the results-driven execution in your market.
  • Work cross-functionally within Uber - collaborate with the Uber Eats team, Product team, and Engineering to communicate product and process needs to deliver Uber Eats in Italy.
  • Initiate creative local marketing strategies and user growth campaigns targeted both at the consumer and the restaurant partners
  • Build the business from ground up: be onsite at different restaurants handling logistics and transport, helping restaurants optimize their supply chain and connecting their business with Uber's.
  • Develop and scale our sales and account management muscle, so that we can continue expanding our footprint in Italy, while helping our restaurants scale with us.
  • Work with other GMs and your teams to help scale our cities through developing and sharing best practices.
  • Run experiments: we're looking for people who are curious and passionate about solving problems! As a startup within a startup, there will be many interesting challenges ahead. Experimenting and finding unique solutions is in our DNA.
  • Engage with local regulatory and political stakeholders within the food delivery ecosystem. Continue serving more and more customers - take Uber Eats to more cities, and develop your ecosystems of consumers, restaurants and delivery partners in both existing and new cities in your country.

What You'll Need

  • 8+ years in business management experience in operations, strategy, technology, business development or a similar area. (Rapidly changing environment, start-up experience, P&L ownership are a plus)
  • Data-driven decision mentality and sound business judgement - you understand what drives value for each group in our marketplace and can make sensible commercial decisions to reflect this
  • Effective project management - experience delivering on a multifaceted projects with many stakeholders
  • Interpersonal skills and the ability to make smart partnerships happen, from negotiation to execution
  • Experience leading a team, with willingness to invest in the coaching and development of your team members
  • Ability to adapt with humility and resilience
  • A passion for UberEATS and growing the brand
  • Fluency in Italian and English is required.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.