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Manager, User Experience (UX) Research, Uber Freight

in San Francisco, California

About the Role

The Uber Freight UX Research team is seeking seasoned User Experience Research Manager to support the Product and Design teams on Uber Freight applications and services. If you're a great researcher and manager, comfortable in a high-velocity environment, and aren't afraid to take on the complex and long-established business of trucking and turn it into something thoughtful and magical, we want to hear from you!

Learn more about the Freight Team and the work being done here

What you'll do

  • Lead a team of researchers to explore opportunities, generate product and service ideas, evaluate designs-in-progress, and conduct causal research to explain the behavior found in our massive data stores
  • Use your expertise to teach quantitative and qualitative methods
  • Guide team members to help them work effectively with product teams
  • Be a thought partner to help team members invent and pioneer research methods
  • Collaborate with Design, Product, Data Science, Engineering, and Marketing leaders
  • Focus on business goals to enhance the impact of your team's efforts

What you'll need

  • MS or PhD degree in Human-Computer Interaction, Psychology, Statistics, Computer Science or a related field
  • 10 + years of relevant experience in a product development research setting
  • Track record of demonstrating excellent command of research questions within a given domain and of technical tools for the analysis of data within that domain
  • Previous experience driving research programs that have had a lasting impact on product and design decisions

Bonus Points if

  • Previous experience conducting research in APAC, EMEA, LATAM, SEA, and working on products with global impact
  • Ability to fluently communicate in languages other than English
  • Previous experience identifying, on-boarding, and managing external research, translation, transcription, and tools vendors
  • Willingness to travel

About the Team

Uber Freight connects truck drivers and shippers, similar to how Uber connects riders and drivers. We're a team of sharp, entrepreneurial individuals who are redefining the movement of things around the world. Beneath our apps is a growing platform for transportation logistics that enables fluid interactions among drivers, shippers, and businesses. We're also here for personal reasons. We want to turn this risk-averse industry into a robust network of opportunity, transparency, and trust. We want to help hard-working truck drivers and carriers to thrive.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.