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Uber CareersUber Careers

Sr Software Engineer II (Sr Architect)- Customer Obsession

Backend, Engineering
in Bangalore, India

About the role :

We are looking for an experienced technologist (Sr Architect) who can architect, build, and scale our platform and core systems that power mission-critical user experiences including customer engagement, frictionless experiences, personalization.

What You'll Do** **

  • Design, influence and help solve our challenges - next generation of Customer Experience platform uCare (Customer Care), Omni-Channel strategy and platform, Predictive Intelligence/Proactive Support, Triage bots and the like.
  • Build services capable of handling millions of writes a day..

  • Learn more about our upcoming machine learning initiatives.

What You'll Need

  • 10+ years of solid track record in product engineering space.

  • Deep, industry leading expertise in one or more technology domains and are the "go-to" person for one or more areas of their business. Actively seek out the toughest technology and engineering problems and solve them little to no guidance.

  • Architecture: Knowledge of data structures and a keen eye for building architectures that scale and extend easily for longevity. You can discuss the tradeoff between architectural choices, both on a theoretical level and on an applied level and also influence groups to move in the right direction.
  • Scalable Distributed Systems experience: You've built systems that have scaled to millions of users and requests and have stood the time of test. You love identifying where the next system bottleneck will be, and address that proactively.
  • Strong Code and documentation - your code should be used as the example for your company and you have the ability to build and design technical solutions from the ground up.
  • Champion best software engineering practices such as continuous integration, delivery, and deployment.

  • Fast learner: We're looking for software engineers who thrive on learning new technologies and don't believe in one-size-fits-all solutions. You should be able to adapt easily to meet the needs of our massive growth and rapidly evolving business environment.

  • A team player: You believe that you can achieve more on a team -- that the whole is greater than the sum of its parts. You rely on others' candid feedback for continuous improvement.

  • Design and business acumen: You understand requirements and business use cases beyond the written word.

About the Team

The Customer Obsession team ensures all of Uber's lines of businesses and partners have a flawless Uber experience. We design and build the entire customer engagement platform for the fastest growing startup in the world. From the moment you engage with Uber through various channels and modalities to, when a customer service agent solves your problem, and everything in between; our team provides all engineering for a magical, personalized experience. You know how you can access your rider rating now? That was us. Driver took a poor route or the food arrived cold and you want to get money back? Hey, we just launched that feature.

Creating engineering solutions for our customers and partners is rewarding because we know we make every experience better by providing an extraordinary customer engagement experience with the uCare (Customer Care) platform. We are building out our Omni-Channel strategy to look at every facet of your journey with Uber and proactively predict and solve your problems before they happen, or we make sure your problem is solved as fast as humanly possible. We leverage ML/AI to build triage botsfor phone and chat with speech. In addition to ensuring you have a magical experience with Uber, we also have a huge impact on Uber's bottom line.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.