Uber Expert, support en personne - Montreal // Uber Expert, In-Person Support - Montreal

About the Role

Uber est a la recherche de nouveaux Experts pour assister nos partenaires-chauffeurs a Montreal et continuer a agrandir leur communaute.

Pour pouvoir offrir le meilleur service, nos partenaires-chauffeurs ont besoin du meilleur support! Nos centres de partenaires "Greenlight" sont concus pour former nos futurs partenaires-chauffeurs sur la plateforme Uber. Votre role sera de leur presenter le service et de les guider a travers notre processus d'inscription, mais aussi de repondre aux questions de ceux deja sur la route. Votre objectif sera d'offrir un service a la hauteur des attentes des partenaires-chauffeurs et de vous assurer que leur experience au centre Greenlight est optimale.

About the Role

Uber Experts are the face of Uber to thousands of drivers and delivery people, and we're looking for people with excellent communication and problem-solving skills who operate with a customer-first mentality. In this role, you'll be expected to share the economic opportunity to new driver-partners, provide exceptional support to existing driver-partners, and quickly adapt in an ever-growing business. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up. Please note that the Uber Expert position is an hourly customer support role with a set wage. Uber does not provide visa sponsorship and/or relocation support for this role.

VOTRE PROFIL:

Nous cherchons des 'fans' d'Uber, revant de rejoindre notre equipe et ayant avant tout un excellent contact humain et de grandes qualites en communication. Une habilete a resoudre les problemes et des qualites relationnelles sont cles. Le poste necessite d'etre a l'ecoute des gens et de pouvoir repondre a toutes leurs questions sur la plateforme.

CE QUE VOUS ALLEZ FAIRE:

• Offrir un service de haute qualite a nos partenaires-chauffeurs
• Guider les nouveaux partenaires chauffeurs a travers la creation de leur profil Uber
• Telecharger et approuver avec eux les documents requis sur la plateforme
• Organiser la logistique de notre centre d'accueil et de support
• Aider a faire connaitre Uber et motiver les partenaires-chauffeurs
• Travailler etroitement avec l'equipe des operations sous la supervision d'un de nos directeurs

OU ET QUAND VOUS ALLEZ TRAVAILLER:

• Nous sommes ouverts entre 10h et 18h en semaine et entre 10h et 16h les samedis
• Nos centres Greenlight sont situes dans les quartiers Pointe-Sainte-Charles and Cote-Des-Neiges
• Vos horaires de travail peuvent etre flexibles

POURQUOI VOUS ALLEZ REUSSIR:

• Vous avez de l'experience au niveau de la vente de detail ou du service a la clientele
• Vous etes un bon communicateur et avez un bon contact humain
• Vous etes passionne, tres organise et patient
• Vous avez une passion pour aider et motiver les autres
• Vous etes capable de resoudre les problemes rapidement et efficacement
• Si vous ne connaissez pas la reponse, vous etes proactifs pour trouver une solution
• Vous etes tres motive et savez travailler en equipe

LANGUES:

• Francais et anglais imperatifs
• Parler espagnol, arabe ou russe est un atout

What You'll Do

• Deliver 5-star, in-person support to drivers and delivery people
• Help drivers sign up and learn about all of the tools they need to be successful on the Uber platform
• Help existing drivers troubleshoot any issues they experience (i.e. a delayed payment)
• Stay on top of new Uber policies, procedures, and programs that affect drivers
• Work with the Driver Operations team to make our support processes even better
• Assist with events and promotions as needed (occasionally off-site, during off-hours or weekends)

What You'll Need

• You have some combination of retail, sales, client-facing, and/or customer service experience
• You're comfortable learning and adapting to new technology
• You're an outstanding communicator, with the ability to interact and connect with many types of personalities
• You are willing and enthusiastic about selling our product to potential drivers
• You're a patient teacher and have a passion for empowering others
• You're able to quickly and efficiently problem solve and troubleshoot - if you don't know the answer, you know where to look and who to ask
• You're self-motivated and able to operate independently with minimal oversight

About the Team

Drivers and delivery people are Uber's most important customers, and we're building an outstanding support experience for them at our Greenlight locations. Greenlight locations help new drivers get on the road for the first time and build engagement over time.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.