Airport regulations
Per ROA regulations, drivers must adhere to the terms below. Failure to do so may result in the receipt of a citation or even restriction of access to airport trips. Please note that Uber will not pay for any citations that drivers may incur.
- When on airport property, the Uber driver app must be open at all times (drivers must not go Offline until exiting the airport area).
- We’ve instituted a special first vehicle in is the first one out (FIFO) system at ROA. The FIFO system only works within the designated, geofenced area and drivers waiting elsewhere will not receive trip requests through the Uber driver app.
- The Uber vehicle decal (trade dress) must always be displayed on the rear passenger window facing outward. Drivers can obtain this Uber decal by mail by using this form.
- Please note that pickups and dropoffs are subject to a $1 fee at ROA. These will be charged to the rider and paid directly to ROA.
Pro tips
- Driver cancellations: Trip cancellations can take away from the great Uber experience that both riders and drivers expect. Please remember that drivers who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Uber Driver app.
- Ground transportation and airport security staff: Airport rules are as important as traffic rules. Airports expect drivers to follow the instructions of the airport staff.
Pickups at the airport
It is easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests.
Waiting for requests
At ROA, Uber’s technology uses a first-in-first-out (FIFO) queue. This means that, in order to receive a trip request, you need to enter the designated waiting area, located within a “FIFO zone”. You will then be placed in a virtual queue where the first driver to enter will be the first to receive a trip request.
Based on the operating agreement with ROA, drivers can pull a ticket from any lot and park to receive trip requests. The first 30 minutes of parking are free. If you find yourself waiting longer than 30 minutes, simply exit and re-enter the lot to restart the 30 minute timer.
Some things to know about FIFO queues:
- Proximity to the terminal within the FIFO zone does not create an advantage for drivers or move you closer to the top of the queue.
- If there are no drivers in the FIFO zone, trip requests will go to Uber drivers in the area - outside of the FIFO zone - based on proximity and other factors.
You can lose your place in line if:
- You go offline on your Uber driver app
- You drive outside the FIFO zone
- You do not accept multiple incoming trip requests in a row
- You cancel multiple rides (if the rider cancels, you will remain at the top of the queue)
Picking up your rider
Once you accept a trip request, you will be navigated to the pickup location at ROA located on the outer curb at the terminal.
Dropoffs at the airport
Based on the operating agreement with ROA, riders can be dropped off at the terminal. If you’d like to receive a trip request afterward, you’ll need to keep the Uber driver app on to maintain your place in the FIFO queue.
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