Pickups at the airport
It’s easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests. To receive a trip request at the airport, you need to enter the dedicated staging lot, where you will be placed in line to receive a pickup request from the airport.
Here’s how it works:
- Drive into the dedicated staging area located at either the close-in lot or the cell phone lot.
- You’ll be placed in line for the next pickup—pickups work on a first-in, first-out basis.
- Once you receive a request, accept it and head to the designated Uber pickup spots in the Southern end of the close-in lot.
Dropoffs at the airport
At the airport, simply drop-off riders at their requested departures gate.
Rematch
Rematch is a new feature that may help you get requests faster at the airport. With Rematch, when you drop off a rider at the airport, you may receive a new request quickly instead of having to wait in the airport FIFO (first-in, first out) queue. If you don’t receive a request within a few moments, this means there are no Rematch trips available and you should go to the FIFO area if you’d like to wait for another request.
About