Pickups at CHO
How pickup requests work
It is easy to receive trip requests from Riders leaving the airport. However, these trips work a little differently than other requests.
Waiting for requests
At CHO, Uber’s technology uses a first-in-first-out (FIFO) queue. This means that, in order to receive a trip request, you need to enter the designated waiting area, located within a “FIFO zone.” You will then be placed in a virtual queue where the first driver-partner to enter will be the first to receive a trip request.
Based on the operating agreement with CHO, the FIFO zone covers the area near the airport grounds (see map below).
Some things to know about FIFO queues:
- Proximity to the terminal within the FIFO zone does not create an advantage for Earners or move you closer to the top of the queue.
- If there are no Earners in the FIFO zone, trip requests will go to Uber Earners in the area - outside of the FIFO zone—based on proximity and other factors.
- You can lose your place in line if:
- You go offline on your Uber driver app
- You drive outside the FIFO zone
- You do not accept multiple incoming trip requests in a row
- You cancel multiple rides (if the rider cancels, you will remain at the top of the queue)
Picking up your rider
Once you accept a trip request, the pickup location at CHO is located at the terminal (see map below).
Dropoffs at CHO
How dropoff requests work
Based on the operating agreement with CHO, Riders can be dropped off at the airport terminal. If you’d like to receive a trip request afterward, you’ll need to keep the Uber driver app on to maintain your place in the FIFO queue.
Airport map
Pro tips
- Driver cancellations: Trip cancellations can take away from the great Uber experience that both Riders and Earners expect. Please remember that Earners who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Uber Driver app.
- Ground transportation and airport security staff: Airport rules are as important as traffic rules. Airports expect Earners to follow the instructions of the airport staff.
- The Uber vehicle decal (trade dress) must always be displayed on the rear passenger window facing outward. Driver-partners can obtain this Uber decal by mail by using this form.
About