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CommOps Automations Analyst

Community Operations
Sao Paulo, Brazil |
Mexico City, Mexico

About the Role

LATAM Community Operations is part of the Global Community Operations organization which provides premier customer support to all Uber customers and Uber products. This role will be focused on developing and maintaining support policy automations to drive efficiency and quality in our customer support.

The Automation Specialist should be a capable technologist that is fluent in scripting languages. The Automation Specialist will work in tandem with the Automation Program Manager to track and report on progress. They will partner with teams leading support for various Uber personas (Rider, Eater, Driver, etc.) to identify, develop, test, and scale new automations. They will also partner with the Customer Obsession product team, Global Product Support, and similar teams in other mega-regions to de-dupe Global automation efforts.

What You'll Do

  • Partner with Automation Program Manager to maintain existing automations, identify improvement opportunities, build solutions and resolve bugs as they arise
  • Continuously identify opportunities for existing and new automations, helping consolidating insights and crafting robust automations
  • Help craft the long-term product roadmap to improve existing both automations and regional capabilities to develop new automations

Basic Qualifications

  • Minimum of 3 years of professional experience with a background in project management or operations
  • Expert knowledge of programming in Python, source control, testing techniques, etc
  • Expertise in Data and relevant tools: fluency in SQL and Google Sheets
  • Advanced knowledge of Flask, HTML+CSS
  • Strong knowledge of the Data Science Workbench / JupyterLab
  • Comfortable owning and balancing multiple projects or work streams at once
  • Ability to synthesize information quickly, highlight the key takeaways, and disseminate actionable insights

Preferred Qualifications

  • Javascript knowledge a plus
  • Knowledge of other scripting languages (e.g., Go)
  • Lucidchart knowledge a plus