Strategic Partner Manager - New Verticals
About the Role
Uber Eats Japan has been a successful market for our global business. The New Verticals team is responsible for Uber Eats' new products and categories including grocery, convenience, alcohol, and other multifaceted commercial business lines.
As a Strategic Partner Manager you will own some of the most valuable partnerships for Uber Eats in Japan - collaborating with them to help them grow their business sustainably whilst delivering the best experience to our users, with the goal of making Uber Eats their most loved delivery platform.
This role calls for a combination of relationship management, business strategy, operational excellence and problem solving. You should be comfortable in an "all hands on deck" environment, love solving problems, thrive in a startup culture, and be passionate about food.
What the Candidate Will Need / Bonus Points
Account Management: You will build long-term relationships with our key accounts and be the main point of contact for their HQ level focusing on improving their financials, marketing efforts, engagement and satisfaction. You'll be a key influence in their delivery business.
Growth:Develop plans in conjunction with your assigned Enterprise accounts to expand their business through adding locations (i.e. locations deployment, expansion support), experimenting with new business models (eg. dark kitchens) or growing same-location sales (eg. effective marketing, menu optimisation).
Analysis:Quantify everything you do. Utilise an analytical approach to understand the performance of initiatives to ensure you are effectively prioritising those with the highest return on investment.
Commercial Management:Lead on commercial discussions to build sustainable long-term partnerships.
Partner with internal teams:both in Japan and globally to drive nationwide actions for your Enterprise accounts, tackle problems and ensure that feedback received is utilised in improving our product and operations.
What you'll need
- Seek to achieve operational efficiencies by iterating and improving on playbooks, internal tools and resources, and cross-functional & internal processes
- Get your hands dirty - help form the way we interact with retail partners from the ground up
- Be proactive. This role will require fast thinking on your feet and moving swiftly through fire drill situations
- Native-level Japanese fluency, Business-level English
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.
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