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Client Success Specialist, Los Angeles

Sales, Business Development
Los Angeles, California |
Santa Monica, California

About the Role

The Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service. Client Success Specialists are critical to retaining our highest-value accounts, ensuring new partners are successful on our platform and consult partners that have the potential to grow.

What You'll Do

  • Build processes and standardize best-practices within merchant success and your territory
  • Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
  • Track merchant KPI and OKR to understand their success, issues, or opportunities
  • KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
  • Excel in hands-on vendor management and training of new merchant features or products
  • Act as an ambassador of Uber Eats' mission, brand, and product
  • Proactively maintain communication channels with prospects via email, phone, and face-to-face meetings

Basic Qualifications

  • At least 1 year of experience in sales, operations, account management, or similar functions

Preferred Qualifications

  • Outstanding work ethic and attention to detail
  • Willingness to roll up your sleeves, and get in the weeds with our highest value partners
  • Excellent communication
  • Strong critical thinking ability
  • Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
  • Proficiency in Salesforce and Excel

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.