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Risk and Compliance Specialist - Phoenix

Community Operations
in Phoenix, Arizona

About the Role

At Uber, providing outstanding customer support that establishes trust for riders and driver partners--our community--is a core feature of our product experience. We invest in this mission and trust in providing the highest quality service executed in the smartest, most efficient way.

Risk & Compliance is a critical part of Uber's success, working with partners across the business to ensure compliance to regulatory standards, and we're looking for a COE Specialist II, (you!), to support efforts within our Phoenix Center of Excellence (COE) located at 201 E. Washington St. As a Risk & Compliance Specialist you will be tasked in quickly and accurately completing process work on a variety of mission-critical tasks that are marked as too critical or too new to move to a permanent home. This role relies on multiple tools and modalities to ensure our partner supply is not impacted by regulatory change.

This entry level role changes daily. Your Monday will not look like your Friday and maintaining an open mind to these changes is crucial.

**Uber does not provide visa sponsorship for this role**

What You'll Do

  • Maintain excellent interpersonal skills and integrity while delivering outstanding customer service
  • Be able to learn and master multiple systems (knowledge base and various contact management systems)
  • Communicate quickly and effectively to various levels internally at Uber and externally to users as needed
  • Be a subject matter expert on processes and may help internal Uber specialists as well as users with sophisticated problem solving
  • Follow process maps to complete processing tasks to provide support to various crucial initiatives to US/CA
  • Investigate fraud instances and action / adjudicate users accordingly
  • Conduct outbound call campaigns on the most critical issues
  • Daily execution on 200+ crucial processes, ensuring 100% delivery week over week.
  • Support supply campaigns sought at getting earners on the road
  • Update and audit partner documentation

Basic Qualifications

  • Some experience or internship in a compliance/quality focused industry such as banking, insurance underwriting, lending

Preferred Qualifications

  • Excellent written and verbal communication skills including ability to listen effectively; ability to switch tones between internal technical process and external customer communication
  • Ability to multitask, prioritize, and handle time effectively
  • Excellent interpersonal skills, integrity, and follow-through on tasks
  • Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
  • An extremely high attention to detail
  • Strong analytical/technical skills
  • Previous experience in phone based customer service
  • Advanced Excel or Google Sheets skills
  • SQL / Python / Google Apps scripting
  • Ability to work weekend shifts are required

About the Team

Risk & Compliance is a critical part of Uber's success, working with partners across the business to ensure compliance to regulatory standards. R&C agents complete high quality reviews and projects within the scope of the organization, including background checks, audit related work, and fraud mitigation. We work in concert with the Program teams, Legal teams, and others to ensure compliance to all regulatory standards and mitigate risk.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.