Business Analyst, Fraud & Compliance
Security incidents - related to safety, fraud, or compliance issues - are some of the most costly to Uber Freight. They threaten the safety of our customers' cargo, diminish the well-being of our brand and reputation, incur direct financial costs, and slow down our teams.
As a business analyst on the team, you will drive continuous improvement to Uber Freight's compliance, fraud, delivery exception, and overall security levels by flexing your analytical muscles to break down the most complex and interesting challenges and opportunities we face across the different dimensions of Security. From developing fraud measures to improving compliance requirements to implementing risk reduction processes - you'll build deep technical and functional subject matter expertise that enables you to problem solve at a high level.
You'll spend time going deep operationally & analytically to uncover new findings that inform our strategy while building for the future by executing project-based work to build policies, processes, and systems that guide us to the right decisions at scale.
The improvements you drive in the Security space will play a critical role in Uber Freight's ability to deliver on our vision to drive long-term, sustainable growth by being the most reliable transportation partner for our customers.
What You'll Do
- Analytics - create and execute various analytics projects to inform team strategy and internal stakeholders; including the development of reports, dashboards, and scripts/automation using Google Suite, SQL, Tableau, R, and Python
- Project Management - Identify, plan, and execute projects and root cause analyses to improve our existing processes for account management and customer programs.
- Operations Management - collaborate with account management teams, carrier sales, tracking, OSD, and other teams to identify process gaps, build solutions, and drive operational improvement (e.g. centralizing repeatable processes, risk reduction strategy, weekly performance reporting)
- Stakeholder Management - organize and structure work across a variety of cross-functional teams to deliver on shared goals and priorities
- Product - work with product operations and product teams to develop business cases and insights from the operations team (OSD, claims, account management, carrier sales, support, and tracking)
- Minimum 2 years experience in an analytics-focused role
- Technical proficiency in Python, R, or other advanced programming languages
- Experience problem solving and proposing unique solutions to complex issues while providing top-notch customer support
- Experience developing and executing project proposals (end-to-end)
- Excellent attention to detail
- Outstanding work ethic and sense of urgency
- Excellent written and verbal communication skills
- A data-minded approach to making decisions and measuring performance
- Commitment to continuously improving (self and business)
- Technical proficiency in Google/Microsoft productivity tools
- Technical proficiency in SQL
- First-hand experience working with both shipper and carrier partners
- Technical proficiency in Tableau
- Domain-specific knowledge in cargo risk & security, carrier & shipper fraud, compliance, and/or safety in the logistics (or related) industries
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have a curiosity, passion and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability or special need that requires accommodation, please let us know by completing this form.
Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.
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