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Scaled Operations Manager

Central Operations, Operations & Launch
in Tokyo, Japan

About the Role

Challenges: Create a scalable account management program to increase engagement, retention, and lifetime value of our continuously growing base of SMB merchants.

Scope: Responsible to build out a scalable account management framework for SMB merchants in order to manage the restaurant lifecycle on the Uber Eats platform in a systematic, metric driven fashion. The candidate will utilize their analytical skill set to identify value-add opportunities to increase the lifetime value of our restaurant partners and improve their overall experience on our platform. Core responsibilities will include building out internal tools and processes, creation of restaurant-facing educational content, restaurant-facing communications, and analytical work to help the sales team prioritize upselling activities which move the needle on core business metrics. The candidate will work closely with the Sales and Community Operations teams to drive execution of their go-to-market plan.

Impact: Medium/High - will be instrumental in building up the foundations of a scalable framework to support a significantly larger base of SMB merchant partners.

What the Candidate Will Need / Bonus Points

Required:

  • Analytical problem-solver
  • Stakeholder management
  • Native/Business Professional Japanese
  • Excel

Strong plus:

  • SQL, Salesforce proficiency
  • Business writing skills (Japanese)
  • Business level English
  • Native-level Japanese

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.