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Sr. Strategic Operations Manager - Safety, Risk, and Compliance - UberEats Japan

Central Operations, Operations & Launch
in Tokyo, Japan

About the Role

Uber Eats is looking for a leader who can take charge of the Safety, Risk, and Compliance team across Japan to ensure that we are the most safe and trusted delivery platform by our users, restaurant partners, and delivery partners. This role calls for a combination of deep operational skills to get great work done, the innovation and creative thinking that's required to develop outside the box solutions, and the emotional intelligence required to lead a fast-paced business and inspire a team of people.

You should be comfortable in an "all hands on deck" environment, love solving problems, thrive in startup culture, and above all be passionate about food. We are moving a mile a minute to make sure that Uber users, partner restaurants, and partner drivers are able to experience the magic of Uber Eats. Senior Strategic Operations Manager (Safety, Risk, and Compliance) is a critical role that will own the strategy to scale an efficient, fast, safe and compliant set of operations for all three sides of marketplace and external stakeholders and lead a high-performance team as a thought leader in a gig economy in Japan. This is the ideal role for someone who has experience building out a business, who's obsessed with tinkering and iterating to obtain operational excellence and 'Uber' quality throughout the customer's experience. This is where creativity meets leadership and execution head on.

What You'll Do

Strategy and Planning:

As a team lead, you will be in charge of shaping the Safety, Risk, and Compliance strategy in Japan: setting the vision of for the team, the roadmap and delivering on transformational projects for the business.

Build tools and processes:

Use your analytical ability combined with operational rigour to build tools and processes that your team can use to drive forward partnership KPIs.

Develop & Optimize Processes:

Take big picture ideas and projects and break them into actionable steps with rapid timelines for completion


Work hand in hand with our Regional Operations Team to ensure scalable processes are automated, systematized or centralized

Partner with internal teams:

Work closely with stakeholders across the entire Uber Eats organization.

What the Candidate Will Need / Bonus Points

  • Minimum 6 year relevant experience in a fast-growing environment.
  • Proven experience in business management in operations, strategy, technology, business development or a similar area.
  • Data-driven decision-making mentality and sound business acumen through analytical thinking to assess process performance and financial viability.
  • Experience collaborating directly with internal senior leadership.
  • Ability to build strong relationships with external partners as well as internal stakeholders
  • Experience leading and developing a team necessary, ideally in a fast-growth environment.
  • Attention to detail and capability to work on multiple projects in parallel without compromising the quality of deliverables.
  • Flexible self-starter, comfortable with changes.
  • Native in Japanese or bilingual proficiency is required (English and Japanese).

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.