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Eater Operations Manager, Uber Eats - France

City Operations, Operations & Launch
in Paris, France

Concernant le poste

Uber Eats recrute un(e) Manager au sein de l'equipe Eater Operations dans ses bureaux de Paris. La mission de l'equipe Eater Operations est simple : faire d'Uber Eats la plateforme de livraison preferee des clients repartis dans les 150 villes ou nous operons en France, en Suisse et en Belgique. Vous serez en charge de l'acquisition, de l'engagement et de notre strategie promotionnelle aupres des millions de clients commandant chaque mois sur notre application.

Le role d'Operations Manager est un poste cle pour Uber Eats et vous fera combiner chaque jour de nombreuses competences : gestion de projets, creation et automatisation de process, analyse avancee de donnees, interactions quotidiennes avec nos equipes Product a New York et San Francisco ainsi que notre equipe de City Managers sillonnant la France, la Suisse et la Belgique pour etre au contact de nos partenaires sur le terrain.

Ce que vous ferez

  • Execution de la strategie d'acquisition: Vous serez en charge de l'acquisition client: depuis la definition de la strategie en collaboration avec le lead Eater Ops jusqu'a l'execution des campagnes promotionnelles (planning, budget, contenu CRM) et le tracking de performance de celles-ci.
  • Creation de process et d'outils : etre Operations Manager chez Uber Eats, c'est avant tout construire des process et des outils a destination des clients, des restaurants et coursiers partenaires ainsi que des equipes sur le terrain. Par exemple, vous pourrez etre amene(e) a automatiser un outil de creation de campagnes marketing pour les restaurants, concevoir nos campagnes promotionnelles ou encore developper des partenariats d'acquisition innovants.
  • Gestion de projets : l'Operations Manager gere ses projets depuis leur definition initiale jusqu'a la fin de leur implementation, et est responsable de fixer et suivre ses propres KPIs. Vous serez ainsi amene a interagir avec un grand nombre d'equipes en France et a travers le monde et a vous assurer de leur alignement afin d'assurer l'execution la plus rapide tout en maintenant les standards d'Uber en matiere d'excellence operationnelle.
  • Analyse de donnees : Uber ne serait pas Uber sans un acces quasi-illimite a la data. Vous serez amene(e) a construire de facon autonome vos propres analyses et dashboards pour mesurer le succes de vos projets.
  • Interactions avec les equipes Produit : vous assurerez le lien entre le terrain et nos equipes Produit basees a San Francisco, New York et Amsterdam. Vous vous ferez la voix du marche francais pour prioriser les futures evolutions de nos applications, et aiderez a deployer sur le terrain toutes les nouvelles fonctionnalites produit disponibles chaque semaine !

Votre profil

  • Vous avez au moins 2 ans d'experience idealement en startup, conseil ou finance.
  • Vous parlez couramment francais et anglais car les interactions avec d'autres membres des equipes Uber Eats a l'etranger sont quotidiennes.
  • Vous avez un esprit analytique et etes a l'aise avec les chiffres : la maitrise de SQL est un plus !
  • Vous aimez construire et optimiser des process rigoureux, et les concepts d'excellence operationnelle et de scalabilite vous attirent.
  • Vous aimez evoluer dans un univers changeant tres rapidement.

EN version

Uber Eats is looking for an Operations Manager for its Eater Operations team in Paris. Eater Operations' mission is to make the Uber Eats platform the preferred food delivery platform for eaters across the 150 cities where we operate in France, Switzerland and Belgium. You will be in charge of the acquisition and engagement of our millions of eaters ordering each month on our app.

Operations Manager is a key role for Uber Eats and combines various skills such as: project management, process creation and automation, advanced data analytics, daily interactions with our Product teams in New York and San Francisco, as well as with our City Manager teams, who are in contact with partners across France, Switzerland and Belgium.

What You'll Do

  • Eater growth execution: You will be in charge of defining the eater growth strategy in collaboration with the Eater Ops lead, as well as the execution of all the promotional campaigns (planning, budget, CRM content) and their performance tracking.
  • Process & Tool Creation: One of an Operations Manager's biggest tasks at Uber Eats is to create processes and tools for our restaurant partners, eaters and teams in the field. For example, you might automate a marketing campaign creation tool for restaurants, design our promotional campaigns or develop new acquisition partnerships.
  • Project Management: Operations Managers oversee projects from their initial definition until their final implementation. They are also responsible for defining and following project KPIs. You will have the opportunity to collaborate with many different teams in France and across the world, ensuring alignment, quick execution - all while maintaining Uber's high standards for operational execution.
  • Data analysis: Uber wouldn't be uber without all of our data. You will autonomously create your own analyses and dashboards to measure your projects' success.
  • Interactions with Product teams: You will maintain links between on-the-ground teams and our Product teams based in San Francisco, New York and Amsterdam. You will be the voice of the French market, helping to prioritize future application changes, and you'll help launch all the new product functionalities each week across your market.

What You'll Need

  • You have at least 2 years of professional experience, ideally in a start-up, consulting or in Finance.
  • You are fluent in French and English since you will be interacting with team members in France, but also with people from across the globe.
  • You have an appetite for data and are comfortable with numbers. SQL mastery is a definite plus!
  • You love to build and optimize rigorous processes. Finding scalable solutions and being a champion of operational excellence are interesting to you.
  • You enjoy working in a fast-paced environment and are comfortable with ambiguity.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.