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Eater Experience Strategy Lead, Uber Eats

Central Operations, Operations & Launch
New York, New York |
San Francisco, California

About the Role

One of the key components of Uber Eats' strategy is bringing new customers to Uber, helping existing customers to discover new products or programs, and increasing customer loyalty.

Reporting to the US/CAN Head of Eater Experience & Engagement, you will own the eater experience strategy for a major eater segment from end to end, from strategy to execution. We are looking for an exceptional individual who is passionate about identifying untapped or high potential eater segments and develop end-to-end experiences based on eater insights to capitalize on market trends. You will look across various aspects of the eater experience, including the order experience, delivery experience, demand generation strategies, and eater quality. You will work closely with our Leadership Team and drive alignment across the entire organization, including Operations, Product, Legal, CRM, and Marketing. The ideal candidate for this role should have a proven track record of clearly communicating strategy and financial impact, devising execution priorities, developing a detailed understanding of customer acquisition and loyalty, and advocating with global product teams.

What You'll Do

  • Develop a cohesive strategy to execute one of the major Eater Segments, including all eater acquisition, retention, and engagement activities. Develop eater insights and follow market trends closely to anticipate challenges and opportunities.
  • Drive accountability and visibility of progress against goals, surface gaps, opportunities, and prioritize actions to improve business results.
  • Work with product and tech teams on customer insights, requirements, and feature roll-outs
  • Present analyses and findings to Eats senior leadership and cross-functional partners

**What You'll Need

**

  • At least 5 years of operations management experience; 3+ of those years in investment banking, consulting, business intelligence, strategy or related experience; some high-growth operations or startup experience is strongly preferred
  • Self-starter with an analytical orientation; empathetic and leans in and embraces rolling up your sleeves with your team; skilled at balancing between short-term needs and long-term investments; thrives on change and comfortable with ambiguity
  • Bias toward action and constant push for clarity and execution
  • Excellent written and verbal communication skills as well as stakeholder management, consensus building, and project management
  • Exceptional Excel / data management skills
  • SQL proficiency strongly preferred
  • Bachelor's degree (preferably in a quantitative field such as math, statistics, physics, chemistry, engineering, economics, computer science, operational research); MBA degree highly desired, but not required

About The Team

The Operations Team is responsible for developing functional business strategies, such as how we balance our marketplace, target and deploy customer promotions, and identify operational weaknesses. They balance improving or innovating new processes with setting and delivering on core goals to meet business needs

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.