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COE Team Lead I - Chats(Vizag) - 2

Community Operations
in Visakhapatnam, India

About the Role

The organisation is growing incredibly fast in order to support our communities and we now have thousands of people engaged in providing world-class support. We need to make sure that we provide best-in-class support to our customers.

To support that vision, we are looking for an all-star Team Leader to help us run the operations, and help to provide a better quality of customer support to our community. He / She will manage a team of Specialists and help drive/organize projects to improve customer satisfaction.

The Team Leader is methodical, but creative thinker and has a love for continuous improvement initiatives that require a person to lead, innovate, influence, and think both strategically and tactically. The Team Leader must thrive in the type of environment that is fast-paced, constantly changing and growing.

What You'll Do

  • The organisation is growing incredibly fast in order to support our communities and we now have thousands of people engaged in providing world-class support. We need to make sure that we provide best-in-class support to our customers.
  • To support that vision, we are looking for an all-star Team Leader to help us run the operations, and help to provide a better quality of customer support to our community. He / She will manage a team of Specialists and help drive/organize projects to improve customer satisfaction.
  • The Team Leader is methodical, but creative thinker and has a love for continuous improvement initiatives that require a person to lead, innovate, influence, and think both strategically and tactically. The Team Leader must thrive in the type of environment that is fast-paced, constantly changing and growing.

What You'll Need

Clear communicator: You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate actionable insights
Explorer: The ability to self-serve, investigate and get the data we require will make you much more effective in this role. Self-starter attitude is a must!
Balance attention to detail with swift execution: We need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength
A high bar across the board: From your own contributions, to the people you work with, to the products you work on

Exceptional problem solving skills, strong Excel / data management skills

2+ year of people management experience

About the Team

Community Operations is pioneering how Uber manages support for our community of rider and driver partner around the globe. Uber COEs are contact management centers dedicated to providing world-class customer support to riders and drivers. Uber relies on the COEs to provide support for our community's toughest issues types, and provides an environment to pilot support for new products or test new support modalities or processes.

We're changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we're a part of the logistical fabric of more than 600 cities around the world. Whether it's a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that's just what we're doing today. We're thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we're in for the long haul. We're reimagining how people and things move from one place to the next.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.