About the Role
At Uber, providing excellent customer support to our users is a core feature of our product experience. For the Uber Eats space, it's imperative that we maintain that level of customer service while scaling to meet the needs of a new and rapidly growing business.
As a Program Manager for the Uber Eats CommOps Special Projects team, you will be responsible for leading complex, cross-functional projects across a slew of diverse subject matters and lines of business. In addition to project management, you will also have a strong hand in tracking/managing internal budgets, overseeing bi-annual team-wide strategy/planning, and internal team analysis/reporting across all lines of the US&C Eats CommOps business (Restaurant, Eater, Courier).
You will work closely with the other internal members of the Uber Eats Comm Ops team as well as other key stakeholder groups (Finance, Ops, Product, Global CommOps, Sales, S&P, A&I, etc) to define and implement the desired service experience in the US & Canada.
What You'll Do
What You'll Need
Bonus Points if
About the Team
The Uber Eats CommOps team is responsible for the customer support experience for all Uber Eats users in the United States and Canada.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.